Aviva Home Insurance Reviews

I can't tell you how bad they are! Don't do it if you don't want to spend your day trying to get an answer or having to talk to rude non-apologetic customer service representatives! After 12 years, happy to move on with another insurance company!... RUN RUN RUN This company has very stupid underwriters who make decisions based on their daily moods, not on facts. Cancelled home insurance for non-payments as they state, but the kicker is that my car insurance was paid when both payments are coming out together as one total payment for the last 13 years. Trying to talk to a manager you'll get a better chance to win the lottery.

Water poured into the basement. AVIVA would not cover anything saying the house is not covered for this claim. I have had max coverage for house and vehicles for years. First claim for insurance help in 47 years. $60,000 out of my pocket. Just retired. Yes, 60 thousand dollars for replacement of damaged weeping tile. Adjuster would not return my phone or E-mail calls. Called AVIVA. Finally, the adjuster would send a carpenter to look at other damage. 1 1/2 years ago. Still waiting. STAY AWAY FROM AVIVA

BUYER BEWARE AND STAY AWAY. Horrible experience. We just purchased a new home and because our current home had one water damming issue as well as the new home purchase (before it was ours) they will NOT insure us. More than that is the fact that they have a POLICY if you have 2 claims or more (regardless if they are not the same property) that you are a risk and they won't insure you. STAY AWAY - I spent 1.5 hours on the phone to hear this. AND to throw salt in the wound, if I cancel my car insurances, they will charge me a fee for cancelling my car insurance. Terrible terrible service.