Aviva Home Insurance Reviews

Beware of this company. I have sold my house and cars in Ontario. Cancelled my policies. Re-instated insurance on a house and a vehicle in PEI. Got a phone call from Aviva that my rates were going up, so I checked my automatic debit payment. To my shock, I discovered that this company was double charging from Ontario account, and now my PEI account. After three hours on the phone, some idiot finally found a problem. He said it will take at least 15 days to get my $1200 back. Great way to treat an old age pensioner.

I wish I had read some of these reviews prior to switching to Aviva last August. If my experience arranging for a new policy is any indication, I sure hope I don't ever need to make a claim! Two hours on phone getting quote... Not a simple policy, for two properties, three autos and a boat, so I don't begrudge this time spent at all. I provided much detail about the properties, including outbuildings, and the boat - just a small runabout but we want to ensure there is liability coverage. Placed on hold several times while the agent spoke to underwriting for clarification. Again, no problem, in fact, I commented that I appreciated the agent being so thorough. Left with a list of info to provide - driver profiles for my daughters, serial number for the boat, mortgage #, etc. Five days later called back to provide all of the above. Not a quick call. Many of the same questions asked, as though info had never been entered in a file. Finished call satisfied, however, that all would be in place, policy bound, payment arranged... Based on this, arranged to cancel with the current insurer on the renewal date. Since then: NOTHING received by mail (despite expressions of shock every time I tell Aviva CS this, and in fact incredulity - "Well, did you check your mailbox?" - seriously???). Policy documents posted on Myaviva website do not reflect coverage promised both over the phone and clearly documented in emails from contact@avivainsurance.ca. Repeated requests for additional information (that has already been provided), then a demand for a marine survey of a 16' runabout (again, all pertinent details provided - never mention of the marine survey). Most recent call one hour in length, again answering the same series of questions, again a comment, "I'm sorry, someone clearly has not done their job here, I'm going to make it right." Borders on fraudulent behaviour - make promises, get customer under contract, ignore promises. The couple of hundred dollars I've saved are far outweighed by the time wasted and the fact that I have no assurance in writing at all that I have the coverage I've been promised over the phone and email. Shameful.

Last year I had my insurance with CAA (Aviva), really nice company... then they sold out to My Insurance Company Hamilton (still with Aviva).I paid my Auto Insurance in full and because they combined all 3 of my insurance to come due on the day I had to pay the other 2 insured houses with a void cheque each month... everything seemed fine, even got my two 2 renewal house policies... so there didn't seem to be any problems... 'til I received a cancellation notice...no reason given... apparently, they forgot to send me some mysterious form to sign... Sandy W knew right away what had happened and even told me I wasn't at fault, that the mistake was theirs... still no one sent me the unsigned form... then suddenly a lady named Shannon took over and I was given an ultimatum to rush up there in rush hour traffic within 2 1/2 hrs to sign a form that wasn't the original form but for something else... at 69yrs of age, I am not going to endanger my Auto Insurance or my life to sign a form that wasn't the form of their original mistake... made up orriginally by a guy named Deno... I was threatened with cancellation again and would be sorry if I had to start a whole new policy again and at a higher cost... Aviva, you should listen to your faithful clients, not some new company that took over and is goofing up my policies... the stress has been very bad for me... I will accept an apology and activation of my original policies, nothing less... the new company needs to get their act together... thank you for this opportunity to voice my complaint... Cherry A.