Aviva Home Insurance Reviews

I sold my house and they were very high on their quote for my new home so I cancelled and went with a different insurer for the new place. Aviva has continued to take payments from my bank account for the past 9 months without authorization. I keep calling my broker monthly and they keep inquiring about it. Aviva says they're behind on processing. FOR NINE MONTHS! They've taken $1000 from me without permission and counting. Goodness knows they wouldn't have granted ME 9 months grace on my payments during the pandemic...

I got insurance and paid for it from 2007 until November 2019. I lived in my house till 2014 and sold it. And even all the years I lived there I never got a letter mailed to me I never got a phone call. I assumed I didn't have insurance. I thought I was cancelled. A very good friend bought my house on a hand shack and trust. I know I never checked my bank records but with no correspondents, no letters, nothing. I thought I was cancelled until one day in November 2019 I get a message via Facebook that I am still paying for insurance. So I went into the office to cancel my insurance and refused to sign anything till I received the first letter that I ever signed and the only one I signed. They couldn't find it and said I was lost in the system. They said less I didn't exist. So I'm not in the system but my bank account is and they could take money. I asked where my paperwork is? They said I signed a paper that was continuance. If they would have produced that I would have been fine but they can't. I was also told they only keep their records for 7 years. When I finally got my paperwork I got it for the years 1915.16.17,18, and 19. With a stamp on there that says - RECEIVED. TO WHICH I NEVER GOT. And the new owner even gave me all my mail. Nothing! So now they want to pay me out just over a thousand. While I paid them from 2007 till November 2019. They got my money and well I got nothing...

So, last year when I was up for renewal, I asked them about the increase in my policy amount. We were able to talk it down to a reasonable amount, mostly by agreeing to a higher deductible. While I was on the phone with them, I asked about paying them over the phone as we were right there. They agreed, took my payment, and we were done... Thing is, the payment was already at the credit card company. So, a month later, I get a letter saying my payment is outstanding! What!? So I call them up in a frenzy, they say, "oops, our bad, you're good fam!" So, I let it go. Fast forward to today, almost a year later, and I get a letter in the mail saying my policy is being cancelled due to an outstanding balance of $0.00. You read that right, $0.00! So, naturally, I am livid. After an hour on the phone, and conversations with 2 representatives and talks of having to start a new policy a full 2 months early, they are able to fix it, and tell me, "oops, our bad, you're good fam!" I'm beside myself right now. Definitely, giving them the boot come renewal time.

We chose Aviva for our home insurance because they offered monthly payment plans and the amount of home insurance is outrageous. We suffered an electrical fire in our home and our claim was dealt with horrendously... They didn’t want to pay for our rental, they didn’t want to pay for damages done... Trying to claim our destroyed foundation was already there (lies) Almost 2 years after our fire and we are still ‘homeless’ and living in a rental hoping to be able to rebuild our lives next summer... Don't use Aviva!

They refused to pay. They have a deny, refuse-to-pay policy. Their managers do whatever they can to avoid payment. The worst experience I have ever had.

I had bundled auto and house insurance. I was sent an application for auto renewal and was denied, then told house insurance would be increased. I told them to cancel it also during the phone conversation. Then the monthly payments came out of my bank account. Today I talked to them again and was told I had to sign forms to get the policy cancelled and the payments would continue to come out. Before the conversation ended I was told they were cancelling the policy but wouldn't refund the funds they had taken because they couldn't cancel the insurance over the phone. Now, this is the 2nd time they cancelled it over the phone. I believe they are no just common thieves.

First - Our insurance was on a monthly payment system with the debit occurring on the 14th of each month. Sometime between the 7th and the 10th of December, my husband misplaced his credit card and reported the loss, and asked for a new card to be issued. Our new credit card did not arrive from MasterCard until approximately the 20th/21st of December. On the 24th of December, we went out of the country for Christmas to visit family. Upon our return to the country on the 4th of January, we realized that we failed to call the insurance company to update the card number as we had received mail sometime between the 24th and the 4th to indicate a missed payment. I also received notice of registered mail, which I picked up from the post office on Saturday the 5th of January. We immediately called Aviva (on the 5th - and they were not open) to provide updated credit card information (assuming we were well and fine, considering we were not even 30 days late on the payment). First, they were happy to take our new credit card information to take care of the late payment and suggested that all was fine. After putting through the late payment in full, they advised my husband, and myself (on multiple subsequent calls) that our multiple policies were cancelled and that we would need to reapply for new insurance for all of them. This was the first time we had ever missed a payment (if being less than 30 days late is considered a missed payment). When going through the re-application process, they advised us that our policy for our home had doubled, and that a new internal policy with Aviva would require that all policies had to be paid for up front, in full (I was advised by an agent that this would be a new rule for all new policies going forward for all people in New Brunswick). While we have the resources to pay for a policy up front, many people would not have this ability, and second, to treat a very good customer so terribly is amazing from a business development perspective! Second - when we were with RBC, our policies were about 1/2 the cost. RBC sold the polices to Aviva and sure enough, the policies doubled in cost but we didn't have the time to shop around. Now they are looking for another increase based on the above situation. Third - we have waited for a call back from customer service to discuss the above for 5 days. They suggested that we call back next Wednesday - 2 days before they told us the policies would expire if we didn't reapply. This is a lesson in terrible customer service. Shop elsewhere.

RBC bank screwed up my payments to Aviva and did not pay them (RBC and Aviva are the same insurance company). A week later I get a mail with NSF for payment. I called the company and asked to pay cash to correct the problem. Aviva refused cash payments. Paid by interact online and then they took my money and proceeded to cancel home insurance on the recommendation of their wonderful underwriting dept. Why the stupid person in the dept that did this not look that I paid the company once the problem was spotted. This company needs to fire that moron and get an employee that can read the information before they make stupid decisions as they did to me.

Rip-off artists. Took 2 payments at once without notice. Then got the runaround. On hold for hours, bounced from department to department then told I had to prove they'd taken the 2nd payment out of my account...even though they'd admitted it during the first phone conversation! Rude customer service. I'm done. Did not renew the policy. Apparently, it will be several weeks before I get my refund.

Beware of this company. I have sold my house and cars in Ontario. Cancelled my policies. Re-instated insurance on a house and a vehicle in PEI. Got a phone call from Aviva that my rates were going up, so I checked my automatic debit payment. To my shock, I discovered that this company was double charging from Ontario account, and now my PEI account. After three hours on the phone, some idiot finally found a problem. He said it will take at least 15 days to get my $1200 back. Great way to treat an old age pensioner.