Aviva Home Insurance Reviews

I posted a review within a day or so of our house flooding back in June. The service I received from Aviva continued to be outstanding. Our claim adjuster maintained regular contact with us to ensure that everything was proceeding quickly and properly. On Side, the contractor that Aviva hired to complete the repairs, had much of the work done within three weeks, after which we only had to wait for the carpet that had been ordered to come in. When the water line burst, we had our house up for sale. Because this issue was dealt with so quickly and professionally, we continued to show our house to potential buyers, and we sold the house to buyers the same day that the carpet was installed. I can honestly say that our experience with Aviva was nothing short of excellent. I believe that our expectations of what we were entitled to were reasonable, and that Aviva dealt with our damages expediently and that they treated us more than fairly. In the end, they did everything that I could have hoped for. Thank you for everything Aviva. Paul in Beaumont, Alberta.

I recently had a house flood. My rep Angela was AMAZING!!! She answers every single text/call/email within a couple hours. No matter how busy she was she always was patient and kind to me. No matter what my request she was reasonable and agreeable.

All receipts were reimbursed immediately and I received a cheque within days.

My one and only complaint was the company that did my reno's ( refereed by Aviva). The company was overloaded with work, they passed it on to a smaller company and although in the end all work was done nicely it took a long time and a lot of hiccups.

My Aviva rep was supportive and kind the entire time

Shortly after switching to Aviva we were broken into. Between being a new customer and signing up for a significant discount to our previous insurance we were very concerned. But we could not be happier with how the claims process went. Our third party adjuster was shocked at the level of coverage we had (the Dolce Vita plan for higher value houses), and Aviva was quick to send us advance cheques and provided fair value for all our lost belongings.