Sonnet Home Insurance Reviews

Great rate the first year, then a 40% increase, then another 40% increase. One claim in this time, though they said that per their policy, the first claim did not affect my premium. That said, they can't tell me what has caused this increase other than "general changes in insurance liability globally." Went with them because of their online nature and yet half the time their website is borked or I can't log-in and on email, they tell me to call. Took three customer service agents to fix a very simple problem over email because the first two didn't bother reading my inquiry. The claim experience was with an agent that couldn't answer the question, kept calling me while I was travelling and I had said to email. Eventually bumped up the chain to a higher up who was helpful, but you have to go through layers of idiocy to get there. Do NOT recommend AT ALL. Avoid!

I was with a broker for over 10 years. I decided to move 4 policies to Sonnet in 2018. No claims were made since then. I reduced my risk, by replacing 4 hot water thank in 2018 and 2019. A few days ago, I received a notice that my policy had been renewed, but the rate is was quoted in the email. I went to check on web site and saw a + 80% rate increase... hidden on their web site, hoping I would not notice it. Guess what's next... Bye bye Sonnet... Don't been fooled by the 1st year rates, they will kill you the following years.

Sonnet more than doubled my rates with no notice. I will look elsewhere and wish I had never signed up with them.