Allstate Home Insurance Reviews

I am an existing customer and I need to reach out to TD Insurance for a policy update. I am calling every day and waiting for two hours but no one receives the call and then I am disconnecting the call as I have other things to do. Very poor customer service.

I have tried for a couple of days now to reach TD Insurance to upgrade from a renter's insurance to a homeowner's insurance. Every day, after being on hold for about 4h (!!!) yes, 4h on hold (!!!), the call drops. Really?? Today I had enough, I called 3 competitors. Guess what? 0 wait time, they picked right away!! I was amazed...although I guess this is simply good service, I'm no longer used to this with TD. Interestingly, one was the insurance company of another leading bank and when I said that I had insurance presently, but that I had trouble just to reach their customer service, the rep said without hesitation, with a smile in the voice: ''Oh you're with TD? Yeah, we gets tons of customers looking to switch from them''. Wow, just wow... As of now, I'm no longer a customer thank you very much.

Fed up of calling this company, waiting hours on the phone listening to obnoxious music!
Been client for over 25 years.
3 renewals ongoing with increases of between 27 to 40 % !!!
Had a small incident at home, insurance up 40%.
I called another insurer, got great service & counsel. Planning to go to them for my cars.
The website is painful! It doesn't include all my policies, where are the others.
Sent me 2 copies of the same policy! Seems the computer system not working!
If I could give 0 stars I would.

My family purchase every 10,000$ cars and houses insurance in Calgary and when you have a claim in hail damage in Jun/2020 they are giving you the hard time. And they don’t want to pay at all. Please, go somewhere else!

It is very frustrating that the rates keep on going up in Alberta. My 2020 renewal went up 28%, and these increases have been fairly consistent year over year. Inflation of 28% while Albertans are in the midst of the biggest recession. I have no words to explain this frustration. Very disappointed. I have been with Allstate since 2013 and I have never had an insurance claim. I was warned by some people that this is what the company does, gives good rates to start and then increase unreasonably the rates year-over-year. Research and shop around if you have time.

I just got off the phone with Allstate. They raised my home insurance 30%. They confirmed there were no claims, no requested improvements to coverage. Point blank they cited INFLATION. In Canada, the inflation rate is 2%. Lie to my face they did. STAY AWAY FROM ALLSTATE!

My house was broken into. I sent a list of all items taken with product models etc, that makes their job even easier Feb 5th, 2020. Now March 23rd!!! NOTHING!!! Very slow to answer emails if at all!!! When emails were answered (rare) - excuses!!! "Away for a week" Coronavirus etc... 3 weeks I was told," " end of the week you'll have something " then its "you'll have something tomorrow " over a week ago... Now excuse will be the virus of course when this should've been done before the virus even started. Give your money to another insurance company! I can't wait to see how much $ their going to screw me for!

I would have given them a 0 if I could. After 12 years with them (not even 1 claim) and building/living in a new house, Allstate raised my premiums by 60% within a year. When I called no explanation given. Couldn’t explain the reason for the ridiculous new premium. Cancelled right away. Now one of the managers asking for more money, regardless that the customer representative said that if I sent a cancellation letter by a certain date, I wouldn’t have to pay. Shameful. Stay away as for as you can from Allstate. I found a different company where I am paying 50% of what Allstate asked.

If you’re in the Sudbury region you should consider going elsewhere from my experience. I sold my house in May 2019 and as of today, I am still waiting for money that I am owed. THAT’S not even the big issue. I never claimed the policy that I paid for about 10 years. About 6 or 7 years ago I became the sole owner and continued with the policy but, did not remove the former spouse's name from it. I tried... but became frustrated after not satisfying them with the paperwork they required. Attempts were made by me but I soon lost focus on the whole thing and just carried on with payments with her on the policy. Ok, MY BAD. Once the property sold and I reported it to the Allstate office, and the paperwork demands began. Disregarding the notices from my lawyer, the property tax papers, and I don’t recall WHAT else I had as proof that I was sole owner, they demanded paperwork that the Purchaser’s lawyer retains in a transaction. After MONTHS of asking my lawyer to get this and being ignored by them ( I even contacted the buyers lawyer to no avail ), I finally lost my temper and with a raised voice and nasty words, I received the paperwork and forwarded it to the Allstate office ( I moved to S.Ontario, so personally running around wasn’t possible). Finally, I was told the cheque would be issued after 4 weeks... in case there are any OTHER problems. WHAT!? Eight weeks go by.... bla bla bla... The cheque finally made it but, after all of this, It was issued in my AND THE X’S name. Useless to me. They made apologies and said they’d reissue it. 4 or 5 weeks later, Nothing. I sent an email mid-December and got automated out of office reply. It’s Christmas, I’ll wait till January. I sent my rep and the branch manager an email. Nothing. Friday, January 17 sent them both another email stating I was at the end of my patience. As of today, Nothing! Nothing from them at all. No answer or cheque. It’s not the money. I want this off of my To-Do List. EVERY WEEK since May. My patience would be in much better shape over it all if someone had only EXPLAINED the WHY’S? WHY was THAT paperwork needed when so much other was provided? WHY did it matter that Her name was still in the policy? I’m cancelling, not making any claim that takes money out of their business. IF it had been explained to me properly with the WHY’S, I’d have likely operated differently. Instead, I’ve been made to feel like a scam artist attempting to get away with something. After continued emails and calls that have been ignored, it is February 24, 2020, and STILL no money and STILL being ignored.