Allstate Home Insurance Reviews

I am an existing customer and I need to reach out to TD Insurance for a policy update. I am calling every day and waiting for two hours but no one receives the call and then I am disconnecting the call as I have other things to do. Very poor customer service.

I have tried for a couple of days now to reach TD Insurance to upgrade from a renter's insurance to a homeowner's insurance. Every day, after being on hold for about 4h (!!!) yes, 4h on hold (!!!), the call drops. Really?? Today I had enough, I called 3 competitors. Guess what? 0 wait time, they picked right away!! I was amazed...although I guess this is simply good service, I'm no longer used to this with TD. Interestingly, one was the insurance company of another leading bank and when I said that I had insurance presently, but that I had trouble just to reach their customer service, the rep said without hesitation, with a smile in the voice: ''Oh you're with TD? Yeah, we gets tons of customers looking to switch from them''. Wow, just wow... As of now, I'm no longer a customer thank you very much.

Fed up of calling this company, waiting hours on the phone listening to obnoxious music!
Been client for over 25 years.
3 renewals ongoing with increases of between 27 to 40 % !!!
Had a small incident at home, insurance up 40%.
I called another insurer, got great service & counsel. Planning to go to them for my cars.
The website is painful! It doesn't include all my policies, where are the others.
Sent me 2 copies of the same policy! Seems the computer system not working!
If I could give 0 stars I would.