Allstate Home Insurance Reviews

From Southwestern Ontario/Windsor area: I have never filed a claim with them. My experience is completely with their customer service. Initially, when we signed up, our agent was professional, helpful and courteous. The problem comes when you need to call their service line for anything. My wife was the victim of bank fraud and had to close her bank account because of it. All of our auto-debits set for that account were changed with one call or email - easy enough. Not the same with Allstate. I gave them a week's notice for the auto-debit on our home insurance policy when our bank account was closed. It didn't matter - we were faced with an NSF fee, interrupted payment schedule that could not be remedied over the phone/email like everyone else, and were told to make consecutive payments via credit card or pay the yearly balance in full to avoid penalty. The crazy thing is, my Allstate auto insurance debits out of the same account that I had provided for them to use for the home insurance going forward (which had been debiting from my wife's account until now). Apparently, that's too difficult. To top it off, the representatives are rude and are not helpful at all. There's no dialogue or problem-solving. I was talked at, not with. Don't call them and expect to get anywhere except closer to a brain aneurysm. I will be switching ASAP - it may help to know that I normally am very easy-going and will generally stay in a less-than-pleasant business situation just because it's usually too much of a hassle to bother shopping around. Not this time. Do yourself a favour - shop somewhere else. Even if it's more expensive - I would pay 25% more just so that when I need something from them, I don't want to throw my phone at the wall.

Had the worst experience with Allstate home policy and their customer service. Insured my house with Suzan D in Canton IL. Suzan was ok. Little slow and forgetful, but had the best rate around, so I went with her and Allstate. I agreed to pay $813 per year ( August 2017) and I paid that in one lump sum electronically and signed up for automatic renewal in order to get the best rate. 9 months later ( may 2018) I looked at my policy to check when is the next renewal day due and see that I got charged an additional $86 on 12/2017. 3 months after signing my policy and paying in full. ??? Let me just point out that I have never approved that $86 deduction from my account. I have never been notified of that deduction or policy changes at all. They had access to my account, so they just took the $86. They had no right or my approval. That is plain old STEALING. Allstate steals and cheats. I will never insure with them again and I advised my coworkers and neighbors to do the same. I have never received a call or email or anything at all to notify me of the rate change. When I pointed that out ( Suzan D) I was told a notification was sent to my old address. (Why they sent a notification to my old address is a mystery to me, when I insured my house with them as my only and main residence). On top of that, the address Allstate had on file, was incorrect. I have never lived at that address. In today's electronic age and day I still can't believe they argue with me stating they notified me by sending a letter to non-existent address instead of sending an email or for goodness sake maybe, just maybe... making a phone call? Took me 2 weeks of trying to chase Suzan down and I still had no answers or apologies for that matter. I escalated the whole thing to Ryan E, Customer Resolution Specialist. He was nice at first but as I pushed for answers he became unavailable more and more. For the last few weeks, I have been leaving him voicemails and sending emails with no success. Today ( 3 months later) I was told I was not getting any apologies or my $86 back. I need to prove first that their appraisal of my property was incorrect. Basically, he suggested that I get my own appraisal (costs $300) to challenge their appraisal. Then… maybe then… I will get my $86 back. How stupid is that? Allstate did not insure me correctly. They did not give me the correct rate. They did not notify me of any account charges or additional charges. They stole money from my account and somehow it is my fault and I need to fight it? Well, they need the $86 more than I do, obviously, so they can keep it. If they would rather keep $86 than a customer, there is nothing I can do about that. I just hope all the other customers will be worth more than that and they will treat them better.

Can't wait till it's policy renewal time as I will NOT be renewing with Allstate. After 3 1/2 years with Allstate, I am done! Apparently, I had been getting a discount I was not entitled to. Mortgage information had not been added to my policy when I switched to Allstate. They never asked for that info when the policy was set up. Now that it has been added, my premium has increased, not by much but still unfair as it was not my error. What I am not happy about is the fact that when I questioned this I was basically told I was lucky they are not going to backdate me so I should be happy and if I continued to ask questions they will backdate it. Not a fan of being threatened! Also - the only insurance company that I have been with that raises rates (home & auto) EVERY year even though I've never had a claim!

It has been 4 months since I owned the home they are billing me for (insurance). I informed them prior to the move. Called, emailed, begged… etc. But no one will remove/stop billing me. I even gave them a copy of the sale. The agent Luz (Adriana) in Etobicoke never returns calls or emails. The 1-800 is useless. Tell me now that time has passed they need other authorization to refund but the supervisor never calls me back. RUN FROM ALLSTATE

We paid the premium by mail and they said they didn't receive the cheque however they did receive the cheque. I was then made to pay their bill by cc and they proceeded to cash the cheque even though there was a huge note on my file to tear up the cheque. It is now almost one month later and I still have not received my money back. This was almost 4 thousand dollars so it is a big deal and they are unaccountable for their error and do not even respond to telephone and e-mail. Very frustrated and will be shopping for insurance elsewhere for sure. DO NOT RECOMMEND

If you’re in the Sudbury region you should consider going elsewhere from my experience. I sold my house in May 2019 and as of today, I am still waiting for money that I am owed. THAT’S not even the big issue. I never claimed the policy that I paid for about 10 years. About 6 or 7 years ago I became the sole owner and continued with the policy but, did not remove the former spouse's name from it. I tried... but became frustrated after not satisfying them with the paperwork they required. Attempts were made by me but I soon lost focus on the whole thing and just carried on with payments with her on the policy. Ok, MY BAD. Once the property sold and I reported it to the Allstate office, and the paperwork demands began. Disregarding the notices from my lawyer, the property tax papers, and I don’t recall WHAT else I had as proof that I was sole owner, they demanded paperwork that the Purchaser’s lawyer retains in a transaction. After MONTHS of asking my lawyer to get this and being ignored by them ( I even contacted the buyers lawyer to no avail ), I finally lost my temper and with a raised voice and nasty words, I received the paperwork and forwarded it to the Allstate office ( I moved to S.Ontario, so personally running around wasn’t possible). Finally, I was told the cheque would be issued after 4 weeks... in case there are any OTHER problems. WHAT!? Eight weeks go by.... bla bla bla... The cheque finally made it but, after all of this, It was issued in my AND THE X’S name. Useless to me. They made apologies and said they’d reissue it. 4 or 5 weeks later, Nothing. I sent an email mid-December and got automated out of office reply. It’s Christmas, I’ll wait till January. I sent my rep and the branch manager an email. Nothing. Friday, January 17 sent them both another email stating I was at the end of my patience. As of today, Nothing! Nothing from them at all. No answer or cheque. It’s not the money. I want this off of my To-Do List. EVERY WEEK since May. My patience would be in much better shape over it all if someone had only EXPLAINED the WHY’S? WHY was THAT paperwork needed when so much other was provided? WHY did it matter that Her name was still in the policy? I’m cancelling, not making any claim that takes money out of their business. IF it had been explained to me properly with the WHY’S, I’d have likely operated differently. Instead, I’ve been made to feel like a scam artist attempting to get away with something. After continued emails and calls that have been ignored, it is February 24, 2020, and STILL no money and STILL being ignored.

Been battling since august for a 50$ fee for a declined payment that wasn't my fault.

Agents either don't respond to emails or keep asking for additional documentation.

Incredible

Edmonton office. I phoned for a quote and they beat my the insurer I was with so I went with them. Compared apples to apples. Two weeks after paying the full premiums the invoices started to arrive for more money.(four invoices in a month all different amounts). I called my agent and was told the distance from my house to the fire hydrant was the reason. One hydrant is two houses away the other is three houses away. Two hydrants on my block. When I add the 4 invoices to the premiums already paid my insurance is now considerably higher than my previous insurers. Calling the office and asking to speak with someone in a management position does no good. They are always in meetings with their agents and do not call back. Will not insure with them again. Beware of their tactics to gain clients.

3 months into my new policy I got a letter stating that I need to pay the full year's difference on my home and auto policies or they will be cancelling my policies within 10 days if payment was not received. The money was in my account (I had more than enough to pay for the year, let's put it that way), but the error was on their end an not mine! Fast forward a few months later: I just bought a new home and called them, giving 2 weeks notice that I would like to transfer my policy to my new home. 4 days before I take possession of my new house, they call to inform me they are discontinuing my policy, the reason: I own a pit bull puppy, who is crated when I am at work and in a fenced yard!! My dog is friendly and playful and has never been an issue! Besides, I don't even think BSL is legal in Canada. If you have a dog that is considered a "dangerous breed", DON'T insure with them!!! Now I am fighting to get my money back :(

After being with them for over 20 years....i never missed a payment and for the fist time ever and due to my bank card that it got changed and couldn't access my online back accounts while on holidays, they submitted a payment late (which was the reason the money wasn't there) and the payment got back to them due to NSF in the account (because i was going to close that account)... they charged me $50.00 on top of my Bank already charging me $48.00 for it, and i called the office and told them not not to submit the any payments until i got back (need it to wait for 1 day)...and they did submitted again, and they charged me another $50.00 for NSF and my Bank another $48.00.
in total i paid $196 for that transaction. I called the Bank, and they voided one of the $48.00, and called again Allstate, but they didn't care, they told me that they couldn't do nothing about it, not even for the one i personally called and told them not to charge yet and wait for me to be there next day. After 20 years never missed a payment? And this is how you get treated, they do not care about you, they only care about your money!!!!
Do your self a favor and go with someone that cares for you!