HomeTrust Secured VISA Consumer Reviews

Don't use Home Trust Visa. They are thefts. I had several charges put on my cards that I didn't order. They admitted it was an error but refuse to credit or give me my money back. it takes hours to get through and no one is helpful. They are a horrible company. Don't use them. I even reported them to BBB and they didn't help. I have been trying to get my money back and did everything I was supposed to. They won't get back to me and now they do but stay I'm pass the limit time of where I could get my cashback. Of course, they ignore me and refused to get back to me, now they say they made the error but REFUSE TO GIVE ME BACK MY MONEY. I cancelled my card right away and used another company that has been amazing.

Was hung up on no less than 10 times in 2 days. I Will not accept my card number on several occasions until I read the numbers and even then it is standard security to read off numbers twice. Their website security is a joke when you can't use the same password for the last 10 times and they ask you dumb security questions like "what Olympic sport would you compete in" when who remembers the exact answer to something like that 2 years later. I asked for a credit increase and looks like they didn't even bother to look into it. Only CC company that I use that has you call before you travel. If I don't cancel this card outright it will sit in the back of my wallet only to be used in some place only accepts VISA. Unreal incompetence. Other cards offer currency fees and roadside assistance deals.

Tried calling their line for nearly two weeks and each time after waiting a number of minutes the line went dead. This company is a joke and their customer service if you can even reach them is pathetic. I would recommend that whoever has this card cancel it and get a card from a company that really cares about you as a customer. The only thing I can think of is that everyone in this company has contracted the coronavirus and there is no one left to answer the phones. If I am incorrect then the word pathetic is not a suitable word to call them it would have to be a lot worse than that.