Desjardins VISA Classic Consumer Reviews

This company has the most confusing monthly payment arrangements I have ever experienced. They send you information on what you owe monthly and divide it all up. Nevermind how confusing the paper mail billing statements are. I asked what I owed in full because they put late on my statements and it reflected on my credit. I put 200 and owed 217 so it was considered a partial payment. Yet they do not send billing statements on time. Ridiculous. I asked them how much I owed in FULL so I could pay it ALL off because I was SO done with this company. They told me the amount I wrote it down and paid it. 2 months later I get a statement saying I owe 169.90$ and I'm 1 month late yet I asked how much I owed in full. I paid it and am going to cancel my credit card. Shame on you.

Desjardins is just awful to bank with. I have a visa card with them they overcharged me and later when I followed up on it they said they made a mistake and would reverse the charges. They still charged me interest on it for late payment even though I should have never been charged at all. When I called in, I was on the phone for 1 hour on hold and when the person finally answered, she spoke to me for 10 minutes, said she would put me on hold to do calculations and left me on hold for another 40 minutes before hanging up on me. TERRIBLE customer service, incompetent employees. Do NOT bank with them if you can avoid it!