Walmart MASTERCARD Consumer Reviews

Have never been able to even use their website because it constantly locks me out. Every time. Then you have to call customer service and deal with a foreign agent who tries to upsell insurance and can't help with unlocking account anyway. Deplorable customer service. Their algorithms constantly lock the account and decline normal transactions. Garbage.

My account was charged $200 and $100 by two different gas stations on top of the gas-charged. Called to have matter disputed, they first told me merchant can do that, hold your money for clearance?!? Then suggested I call the gas place and dispute with them. Called again stating that credit card should do that for me ...they cannot do anything, oh call during business hours... But I am at work and the wait is in about 30 min or more. Fed up, will not use this card anymore.

After accumulating reward dollars, I was unable to apply them to my online walmart.ca order. After 2 days of calling for help and getting nowhere with their silly suggestions, called for a manager. He simply transferred me to the rewards line where I was told I needed to speak to the Walmart Financial. Nobody knows what is going on or how to rectify a problem. You may get rewards but won't be able to apply them to your purchase. Choose a card that won't restrict your reward purchases.

First, they added balance protection insurance without my knowledge and were charging me. When inquired they said if you do not want it we will return the money. However, they refused to make an investigation. They did refund all the amount they charged. Next, if you have a credit balance it is extremely difficult to get a refund. They tell you it will take 30 business days, which is nowhere written in the terms and conditions. Every time you call to inquire you get different versions and different explanations. I have lodged a complaint and would advise you not to even consider this credit card. There are hundreds of good credit cards available out there.

So I got this card I can save 15$, but wow, it's been a few months, and customer service is so difficult to deal with, that I simply must cancel my card. 1) You keep getting transferred a lot because the amount of tasks each person deals with is extremely limited. This would be okayish if one didn't have to repeat their name/phone number/full address/reason of transfer each and every time. This is not the case with other companies. 2) One can't make a complaint or feedback to their supervisor, they say everything is recorded, and that is all they do, but who is going to bother to listen to that? If they had written it instead, then there would be a person in charge of that which could check in much less time the written complaints and feedback. 3) You can't make a payment to them online before having received the card, only by check. They won't give you your card number, even though you passed all their identification question. They don't properly take your address, even though you have provided them with a photo ID with the unit number, and even called them once before to advise them.

It took me over an hour to activate my card, another hour to figure out how to pay my first bill. Information is hard to find, and customer service is purely there to push extras, not to help. This is a garbage credit card and I will cancel it as soon as I've confirmed that my first and last bill payment has gone through.

Until recently if I purchased anything over $100 I had to enter pin. Now, Walmart has lifted that security measure and is refusing to reinstate it. I do not like this measure if I lose my credit card or gets stolen anyone can buy anything without the safety measure of pin#. I am done, will pay my monthly bill at the end of the month and destroy the card. I get third-world staff who do not listen and keep calling me madame instead of my name. The worst customer service ever. Do yourself a favour and do not apply with them! Not worth your time.

For some unknown reason they added a balance insurance charge to my account, I called and sent a letter to their customer service to request cancellation, the issue has never been solved, I stop using the account for several months and the insurance charge back on again even I paid all my very small balance off immediately each time I use my card.

I disputed a charge which they credited to my account then months later they charged the disputed amount. The last representative didn’t mention that they might charge again “after investigation”. Even with a proper document that my card was stolen and used for fraud, the lady was firm to not credit it. She was rude and when I said I will cancel my card, no sympathy and didn’t try to win back. Guess they don’t care about loyalty anyway. I also had to re-order my replacement card three times because their delivery took more than a month when they said their ETA was 7-10 business days.

I call their customer service to discuss one charge on my credit card and they couldn't give me any information about it. I tried asking them to transfer me to their supervisor and he put me on hold for 20 minutes and came back and said the supervisor is busy and cannot take my call right now. I mean why make me wait if that's what you are going to say!!! They couldn't tell me what the charge was for which is ridiculous. I DO NOT recommend this credit card to anyone. Please do not apply Walmart Mastercard, the customer service awful!!!