The oddest credit card experience-stay away
by rusti36 on Dec 10, 2021
      2 out of 5 stars
      
      

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I am with PC Mastercard since 2010 without experiencing any problem but Dec 2017 we were approached by the agents of PC Mastercard in Superstore Airdrie Alberta telling us to upgrade with PC World. I asked them if we need to open a new account with that because I don't want to open a new one since we have PC Mastercard since 2010. We were told to that just activate it and destroy our old card and that's it... same account number. But now we have negative impact rating on the credit bureau because it's actually a new account we do not know I keep on paying without our old account number every time we shop I used to pay afterwards. I thought it just didn’t update yet, that's why I overpaid. That or shopping since we used the card that is not reflected in my online banking, but my payments are there. Then I discovered yesterday by calling them that I am not actually paying it because it's a different account number that we were not told about and now we are facing a negative impact on our credit bureau rating. We were told to call credit bureaus to explain what happen that's why I am giving BAD Rating now because it should be you who needs to explain to them. I paid everything yesterday and requested to close the account. PC Mastercard has to do something about it. If only I have lots of money I wanted to sue them. We don't want to have a negative credit rating as we are going to renew our mortgage soon. We always pay responsibly and we didn’t get an overdue bill. These agents in Superstore Airdrie need to be trained because you are not only making money but you are ruining other people's lives. Instead of us getting a low-interest rate and having easy renewal mortgage. Now, this is impossible for us. You are dealing with the future of the consumers when you are offering them credit cards. At least be honest. Please.
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About two or three years ago missed two payments in a year. They increased interest which was fine. The problem is they do not reduce it even though things are back to normal. Just noticed the credit limit was decreased. Still use it occasionally. Was planning on getting rid of this card anyway. Will do just that. Just the oddest credit card experience.