RBC VISA Infinite Avion Consumer Reviews

I purchased travel through RBC Avion which included features. Once flight sale processed they advised included features (that are listed as being included to the public) are not. Offered no compensation and advised I could not cancel trip, even though they misrepresented and mis-advertised what the package was.

It’s reasonably easy to book a flight but God helps you if there is ever a change or cancellation you need to deal with. These generally can’t be done online and they make you call in, you’ll wait 1-2 hours to speak with someone and then half the time they can’t help you for some reason, then you have to start all over, or be transferred and end up at the back of the queue. As soon as I get my credits used I’m cancelling this card. Stay away from Avion, unless you have lots of time on your hands to spend waiting on hold and like having to chase your refund. Oh, I forgot to mention, that their average time to process a refund is 12 weeks!