Painful waiting on phone
by Gregory Howard on Apr 12, 2021
2.5 out of 5 stars
Car Insurance Reviews
Security National Insurance (TD) Auto Insurance Reviews
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(33 reviews)
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Does anyone at TD even look at their reviews? On hold for 2 hours and never did get through. I need to adjust my auto insurance and am unable to speak to an agent. Also, change the TERRIBLE "music" that you have on. No wonder everyone is agitated waiting and listening to that!
Poor customer service by claims advisor. Failure to respond to communication both email and phone
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3 Agents, 3 different quotes, one thing on the phone, different on the paper
I have been with TD for almost 2 years. Never made any claims and now they are increasing my premium for no reason. No tickets anything. Upon talking to Customer Service, they told me, sir, we can't lower down than $2600, even with Sheridan College alumi discount. I now have insurance with Cheaftain insurance close to $2040.
30 min on phone and still waiting to add a third vehicle to policy. Tried doing online and says I don’t have a policy with TD? Like 7 yrs. Said to call another number 😮 No I can’t start over to probably find out I can’t do it online. Shouldn’t be this difficult to change your policy.
If you value your time find a different insurance company.