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Security National Insurance (TD) Auto Insurance Reviews

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(33 reviews)
Security National Insurance (TD)
1.6 out of 5 stars:
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Dishonest and Unethical Company

by tonka on Apr 5, 2024
1 out of 5 stars

I have had auto insurance with them for 15+ years. No claims. I was hit from behind and have an injury that has not healed for 2 years now. Although money will not eliminate my pain, I lost a lot of money after the accident due to being unable to stand or sit for long periods. They are not paying anything out, and they have made me attend 3 medical exams, taking several hours of my time.

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First class customer service

by Blast Furnace on Dec 5, 2023
4.7 out of 5 stars

I've had several bang-ups over the years, and in each case the staff made sure the paperwork was filed with my preferred body shop within an hour of the call, including having a rental car ready for me. The turnaround time has always impressed me.

Then, several years ago, I had the misfortune of being in an at fault accident that resulted in someone being injured. When I was sued, the company took the time to make sure I was okay, then retained a law firm that specialized in accident defence claims. The lawyer talked me through the lawsuit, clause by clause. I did not dispute I was responsible for the accident, but I contradicted nearly the entirety of the plaintiff's version of events. When the claimant was confronted with the truth, she dropped her claim entirely. I couldn't thank the firm enough, and the best part was I was not charged the deductible. I am glad I had this company in my corner.

They may not be the cheapest, but I trust them with home and auto. I would recommend them to anyone who asked.

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TD Insurance Meloche Monnex very bad experience with them

by unknown on Mar 18, 2022
1 out of 5 stars

I had an unpleasant and fraudulent TD Meloche Monnex Insurance incident. My car was parked next to my house on the street and another car crashed into my car the moment I went to my car for my reading glasses? I was hit by another car and he was dragging me with his car to the other side of the street there was a big black line visible on the road from the tires when he pushed me with his car I found myself in the hospital with a head concussion. For 4 years I was afraid to drive the car because the guy almost wanted to kill me... It looked like someone paid him to do it because he was driving on the road where is a speed limit of 45 km per hour he was driving 80km per hour at a speed of 80 km per hour also when he drugged me on the road and he already had a false witness prepared. The insurance said it was 100% my fault! I had to repair my car at my own expense I couldn't function like a normal person for almost 4 years after this accident. People this is the worst insurance you can get! A bunch of liars and thieves who steal people's money for a living, avoid this company!

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Not at fault collision

by Ok on Nov 2, 2020
1 out of 5 stars

My brother was involved in a car collision, not at fault. The car was a write-off and they offered him a settlement for the car that is less than the market value. We tried to email them and call them multiple times. Just bounced from an adjuster to a supervisor to a manager it was ridiculous. Finally, I contacted my friend who is also a lawyer who helped my brother get the proper settlement for his car and also got a settlement for his collision injury. My suggestion is to get a lawyer if you get into a car collision.

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Awful customer service

by April on Mar 7, 2020
1 out of 5 stars

Recently I was in an accident and it took TD 5 days to get in touch with me! So I could not even get a rental. The advisor was untraceable as was his supervisor (I left over 20 messages). Then he wanted me to return rental before the settlement was even reached for my car. Rude advisor!!! Then he freaked out because I contacted his supervisor directly. Rates are great but that’s all that this company has going for them. I still have an open claim with them now and it has been 2 weeks since my injury adjuster has responded to my calls or emails. Very stressful to say the least as 6 weeks after my collision I still have not received any wage loss compensation.

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