Security National Insurance (TD) Auto Insurance Reviews

Recently I was in an accident and it took TD 5 days to get in touch with me! So I could not even get a rental. The advisor was untraceable as was his supervisor (I left over 20 messages). Then he wanted me to return rental before the settlement was even reached for my car. Rude advisor!!! Then he freaked out because I contacted his supervisor directly. Rates are great but that’s all that this company has going for them. I still have an open claim with them now and it has been 2 weeks since my injury adjuster has responded to my calls or emails. Very stressful to say the least as 6 weeks after my collision I still have not received any wage loss compensation.

A driver with Security National hit our brick mailbox at a high rate of speed completely destroying the entire structure. It has taken several weeks for Security National to process the claim and provide payment. They asked for direct deposit information, yet mailed a check. When contacted about the check still not arriving we were told it was in the mail, only to find out it wasn’t mailed until the day after that conversation. So within days we provided the police report and quote for repairs and banking information as requested to process the claim and are waiting weeks later for the “check” and have now been told it should arrive sometime the end of next week, which would be a full 3 weeks after it was supposedly mailed.

The so-called adjuster has no voice mail... almost a week and no news about my car accident? HOW COME INSURANCE BUREAU of Canada allowing them to operate?