First class customer service
by Blast Furnace on Dec 5, 2023
4.7 out of 5 stars
Car Insurance Reviews
Security National Insurance (TD) Auto Insurance Reviews
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(33 reviews)
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Recently I was in an accident and it took TD 5 days to get in touch with me! So I could not even get a rental. The advisor was untraceable as was his supervisor (I left over 20 messages). Then he wanted me to return rental before the settlement was even reached for my car. Rude advisor!!! Then he freaked out because I contacted his supervisor directly. Rates are great but that’s all that this company has going for them. I still have an open claim with them now and it has been 2 weeks since my injury adjuster has responded to my calls or emails. Very stressful to say the least as 6 weeks after my collision I still have not received any wage loss compensation.
I've had several bang-ups over the years, and in each case the staff made sure the paperwork was filed with my preferred body shop within an hour of the call, including having a rental car ready for me. The turnaround time has always impressed me.
Then, several years ago, I had the misfortune of being in an at fault accident that resulted in someone being injured. When I was sued, the company took the time to make sure I was okay, then retained a law firm that specialized in accident defence claims. The lawyer talked me through the lawsuit, clause by clause. I did not dispute I was responsible for the accident, but I contradicted nearly the entirety of the plaintiff's version of events. When the claimant was confronted with the truth, she dropped her claim entirely. I couldn't thank the firm enough, and the best part was I was not charged the deductible. I am glad I had this company in my corner.
They may not be the cheapest, but I trust them with home and auto. I would recommend them to anyone who asked.