First class customer service
by Blast Furnace on Dec 5, 2023
4.7 out of 5 stars
Car Insurance Reviews
Security National Insurance (TD) Auto Insurance Reviews
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(33 reviews)
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My brother was involved in a car collision, not at fault. The car was a write-off and they offered him a settlement for the car that is less than the market value. We tried to email them and call them multiple times. Just bounced from an adjuster to a supervisor to a manager it was ridiculous. Finally, I contacted my friend who is also a lawyer who helped my brother get the proper settlement for his car and also got a settlement for his collision injury. My suggestion is to get a lawyer if you get into a car collision.
I've had several bang-ups over the years, and in each case the staff made sure the paperwork was filed with my preferred body shop within an hour of the call, including having a rental car ready for me. The turnaround time has always impressed me.
Then, several years ago, I had the misfortune of being in an at fault accident that resulted in someone being injured. When I was sued, the company took the time to make sure I was okay, then retained a law firm that specialized in accident defence claims. The lawyer talked me through the lawsuit, clause by clause. I did not dispute I was responsible for the accident, but I contradicted nearly the entirety of the plaintiff's version of events. When the claimant was confronted with the truth, she dropped her claim entirely. I couldn't thank the firm enough, and the best part was I was not charged the deductible. I am glad I had this company in my corner.
They may not be the cheapest, but I trust them with home and auto. I would recommend them to anyone who asked.