Awful customer service
by April on Mar 7, 2020
1 out of 5 stars
While I am sometimes discouraged to know that cheaper insurance can be bought elsewhere, I am reminded often enough that my claims experiences have been 100% satisfactory. Most recently my 17-year-old daughter wrote off my mini cooper. As soon as I called in the claim, I was immediately provided with a rental car. A few days later the insurance was looking after physio and massage for the minor whiplash and concussion injury of the accident. (She walked away from a nasty collision). After a few more days I received a cheque to pay out the loan on the mini. It was as much as I paid for the used car which I'd bought only 5 months earlier. I had no arguments, and the rep called to ensure my daughter was receiving proper treatment. In other claims (there have been a few), all 100% fault to the other drivers, I have been given 100% satisfactory service. After the mini write-off, my daughter's car insurance soared through the roof, but a few months later she was off to University away from home. I was able to list her as living away, and while still insured as an occasional driver when home for holidays and the summer, my rates returned to pre-accident normal, since she was the primary driver on the mini but now removed. Wow, $4500.00 can buy a lot of uber rides for her while away.
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Recently I was in an accident and it took TD 5 days to get in touch with me! So I could not even get a rental. The advisor was untraceable as was his supervisor (I left over 20 messages). Then he wanted me to return rental before the settlement was even reached for my car. Rude advisor!!! Then he freaked out because I contacted his supervisor directly. Rates are great but that’s all that this company has going for them. I still have an open claim with them now and it has been 2 weeks since my injury adjuster has responded to my calls or emails. Very stressful to say the least as 6 weeks after my collision I still have not received any wage loss compensation.