Gore Mutual Insurance Company Auto Insurance Reviews

I was in a minor accident while my car was parked. Simple body damage, a few scrapes on the bumper. My car is over 10 years old and I knew she wasn't much longer for this world. I brought my vehicle in for an estimate. Neither the shop nor the Gore would release the estimate to me. They said it was only "preliminary". I told the shop AND the insurer repeatedly I didn't want any work done because I wanted to discuss the value of the damage and a cash settlement rather than getting it repaired. After 2 weeks of still not hearing anything about the estimate (my car was still driveable), I had to call my adjuster repeatedly. I left numerous messages and she never called me back. Finally, after demanding to speak with a supervisor I was told that they can't do anything until the estimate is complete which won't happen until they start a teardown to see if there's any damage underneath (There wasn't, which anyone who read the details of the accident would have known. It was a low-speed side-swipe, no way there would have been damage underneath the paint scratches). I asked to be referred to another shop, I was told it's done and the new shop will be contacting me to schedule an appointment. 10 days later I have not heard from the new shop. So I went to my originally scheduled appointment. I told the supervisor I did not authorize repairs. I told the shop I did not authorize repairs. I watched the shop write down on the work order "Estimate only. Do not start repairs". That afternoon I received a voicemail stating that they completed the estimate, and they called Gore who authorized the start of repairs WITHOUT MY KNOWLEDGE OR CONSENT. I called and once again had to speak with a supervisor because the adjuster refuses to answer her phone. And now despite me telling them not to start any repairs without speaking with me directly, I am being forced to pay the cost for the parts restocking fee and the cost of the teardown and reassembly of my vehicle, because neither Gore nor the shop I was referred to cared what I wanted or had to say. Not that Gore ever really heard what I had to say because my adjuster obviously didn't care about me at all. At least 10 messages so far, and not a callback. It's like she doesn't even care to TRY to see me as a person. I'm switching insurance companies the moment this claim is closed.