AMA Auto Insurance Reviews

AMA roadside assistance line told us we would have a tow truck on the root of my vehicle in the next 8 hours From 6:30 pm-2:30 am. After me and my family stayed up till 3:30 waiting for a call from AMA we went to sleep. After calling them in the morning we were informed nobody was ever coming and we were told false information from the AMA representative we were speaking to.

One of the worst insurer I ever had!!! I hit a moose in northern Ontario and AMA does nothing to help me... He never covers the tow truck... And a motel... Noting... I had to pay 3780$ to towed my van in the next decent city... Plus 250$ of motel... In the end, I deal by my self for a renting car at one hour drive from my place... Took more than a week to mandate an appraisal to evaluate the vehicle... But don't worry AMA will ripe you off every month!

Was involved in an accident a week ago. Since then, I have been contacted ONCE, just a quick 1-minute call confirming details of the accident. I have tried calling my agent in Calgary several times, left several messages, but she has not returned a single one of my calls all week. I have spoken to several of her colleagues, who have only told me that she's on break/out of the office. Crazy that someone can be out of the office for over 4 hours per day and still keep their job. But, don't expect anything else from AMA auto insurance. Absolutely terrible service. You should be paying insurance for peace of mind, but this last week has been the most stressful time of my life!

Last month got sideswiped on the passenger side of my one week old Jeep Wrangler and AMA claims I’m at fault even with a video, and pictures showing the others driver was trying to pass me in the right in the ditch. I was doing the speed limit of 50kmh and I had just turned off highway 18 onto highway 44 in Westlock Alberta, when I tried to pull off the road from the right-hand lane when a truck hit me in the back passenger tire I swerved left and the other driver turned left hitting me a second time the right front tire and the video shows all this but yet AMA says I’m at fault because apparently, the other driver has the right to pass you in the ditch. The video shows the other driver's tires kicking up dirt and also shows, according to the timer on the video, that he closed a 2-3 car length in 1 second... I've been paying thousands of dollars to AMA for insurance for over a decade I have a clean abstract and a 5 year clean commercial drivers abstract the last claim I had was a tree fell across the box of my truck during a bad storm in 2008 and AMA screws me... I've already told them when my insurance needs to be renewed I’m going elsewhere. I’ve got 3 vehicles, 2 quads, 1 Harley Davidson, a camper, boat, and house all insured with AMA and all paid in full until January 2020. Thousand of dollars a year AMA is loosing from me after this never have I been so disgusted with an insurance company in the almost 30years that I've paid insurance... Goodbye AMA, I hope no one else gets screwed like this, and for my adjusters, I hope they get treated with the same ignorance that they showed me!!!

I was a customer with AMA for 18 years. I had an accident six years ago not my fault. I had a six-month-old Jeep Grand Cherokee that was a total Loss unfixable. I lost over $8000 with the payout. Was told that was all they would give. Took over 2 months to resolve. Complaining doesn’t help, was told to get a lawyer. Unbelievable, employees not in a good way. Very rude, ignorant and arrogant. About five months ago I received a bill for $5400 a year for insurance. This was the first time that I realized how much we were paying, as my wife always pays the bills. I thought this was extremely high, although, it was for three vehicles. I decided then and there to reach out to her broker it was the best decision I have made in a long time. By doing this it’s saved me over $2000 a year. I can mention several other bad experiences I’ve had with this company. I hope whoever decides to, read this review and please take my word for it. If not, read the other reviews, they are all quite similar. This company is very crooked and dishonest! Hopefully, you make the proper decision.

My vehicle insurance was with AMA for the past 20 years. I’ve never had a claim, no accidents, no traffic tickets. For 20 years I’ve been paying them for insurance and now last night at work someone hit my vehicle and never left a note “Hit and run”. My vehicle was legally parked in a crescent. This is out of my control as anyone would know who has been in this situation. I’ve filed a hit and run with the police and went to AMA to get it fixed. When I got to AMA, I was expecting to pay my 500$ deductible and they would take care of the rest. I was very wrong, paying them for 20 years of insurance with no claims, they tell me my premium will probably go up since it’s a brand new vehicle. How can my premium go up for a parked vehicle that I’m “Not at Fault” for? It’s a hit and run and can happen anytime, anywhere to anyone, unfortunately. I told the agent I do not want my insurance to go up over this. I’m shocked, the agent has the nerves to tell me to just paint over it and it should be fine. Excuse me? This is the most ridiculous thing I’ve ever heard in my life. It’s a brand new Acura, I’ve been paying for 20 years of insurance and they tell me to just paint it myself? Also, the agent said it’s AMA policy to raise premium over things like these and they can’t do anything. Real nice, from an insurance company that is this cheap and all about taking your hard-earned money and when something like this happens, oh, your premium is going up. I’m done with AMA and I’m moving my house insurance, all vehicles and life insurance elsewhere. I will pay out of my own pocket to fix my vehicle but I will leave you a bad review over this. Beware, everyone, this can happen to you as well.

Luckily we just had a vehicle breakdown outside our house. But we have been on hold with AMA for 3 hours now. In Alberta, in the winter we are lucky that we weren't on a highway when the car shut down. Why are we paying for a membership when it would be much faster for us to call a competitive towing company to tow us? I will not be renewing my membership. It would be much cheaper for us to use a tow company when needed rather than the services AMA provides. If they provided what they say they provide, I would have no problem using them, however, the long wait times and poor customer service makes it hard to justify. I will be saving my money and using a more reliable service from now on.

Couldn't get in touch with our Agent ever. Asked 4 times for claim forms that were always in the mail. I ended up with a concussion and months of therapy. Didn't realize what was happening to me. I needed care as concussions do not show up right away as I have learned. Had to get a 4 legged cane, sunglasses and double vision before I could get therapy for it. I am so mad at them. My insurance company was not there for me. I should've sued my husband that was driving I might have gotten something. Thankfully my doctor arranged free therapy treatments but I could've used double the amount I got. 3 months 'till I felt that I could continue therapy at home by myself. I hate AMA. The chances of getting another concussion have increased.

If I could give a lower rating, I would. They have been the worst to deal with in my recent whiplash accident. They don't care at all, except for their money. They will do anything, including mock you and your injuries. It is not about pain and suffering, it is a huge game to them.