AMA Auto Insurance Reviews

1. I was in an accident. Car slid into my lane on icy roads. AMA did nothing to hold the other party accountable and increased my rates by almost double as it was not my first claim.

2. My daughter's car was hit while parked. AMA still cannot determine fault of the accident. I have had to pay $500 deductible out of my pocket while they determine that a parked car is not at fault for an accident. I'm still waiting.

3. They increased my daughter's premium by 2 - did not send the information to the correct address which she has proof that they have (see #2 - that claim was made at the new address). AMA was behind in their renewals so they took the doubled payment at the end of December for November and then another double payment in the first week of January for December. That's 4x what my daughter was expecting to pay within 7 days. My daughter is on her 8th month of mat leave and not in a financial position to cover these kinds of unforeseen expenses. As a result, AMA is not charging her $40 for insufficient funds and her bank has charged her $50 for insufficient funds.

No one at AMA seems able to do anything. My daughter and I will both be leaving AMA and hope to save others from the frustration by warning you about the inept business practices for a service that you are legally obligated to obtain in order to drive your vehicle.

My rating would be no stars, but that is not an option which is the only reason that I have given them a one star rating.

I called to try and cancel my policy today because I found a much cheaper rate elsewhere and they charged me $100. Keep in mind that I only signed up for their policy 2 days ago and technically their coverage wasn't even supposed to start for another 5 days. I basically got charged for cancelling something that didn't exist yet because god forbid a multi million dollar company get $100 less. Thanks for ruining my birthday AMA. definitely won't ever be recommending them to any friends or family.

I had auto insurance with ama. They tried to take the premium from my account. Unfortunalty I was short on the amount they needed and so the amount bounced. My fault entirely. Rather than contact me, they automatically tried to take the money from two previous accounts that they had on record, for me. Of course I had no money in either and so had three lots of bank charges. I was so mad. I cancelled my car insurance and membership, but left my house insurance, because it is more difficult to change.
.......continued in house insurance review.

Never had a claim but found it difficult to reach a person when I had a question. always felt like a number not a person.

DON'T BE FOOLED BY AMA INSURANCE!
I went in to get insurance on my 18 year old vehicle. My wife and I are senior citizens. We signed the paperwork presented to us, which included a statement about a $100 premium retention if we cancelled the policy within 30 days. We specifically asked the agent, before signing the paperwork what would happen if we sold the vehicle, and he clearly told us that there would be a $100 premium retention if we cancelled early. The quoted premium for 1 year was $2,267, which is fairly close to the value of the vehicle.
Less than 48 hours later, we found a national insurer who offered us exactly the same coverage for $450 for 1 year. So we went back in to the AMA office to cancel the policy (less than 48 hours of receiving it). The agent told us we would not only lose the $100 premium retention, but they would also be charging us a $100 penalty for early cancellation. This 'penalty' was not mentioned in any of the paperwork we signed, nor was it mentioned by the original issuing agent.
We spoke to a supervisor, but she didn't care. She just said we breached the contract and would have to suffer the penalty for it. She didn't care that we were long time members of AMA, and she didn't care that we are seniors on a fixed income. In the end, we had to leave without any satisfaction because it was clear that they were not going to do anything for us. Their ethical practice and behaviour in forcing us to accept a penalty that was not mentioned in any conversation or described in any contractual documentation for less than 48 hours is despicable. SHAME ON AMA INSURANCE!

This is the worst insurance company ever.
They don’t care about their customers at all, will promise you so many things, but once you are in trouble they keep finding excuses.
Avoid it.

I’ve been with ama for years and I wait for ever on call every time I want something
Just because of this I’m considering changing companies

Half hour wait to connect, asked me personal question and told my insurance rate changes due to being single, hung up when I asked questions why.