AMA Auto Insurance Reviews

Having just moved to Alberta from Manitoba, my husband and I went to AMA to take care of all our driver licensing, registry, Ab Health Care needs, and hopefully Insurance. We experienced a very genial but apparently disorganized agent, and took from May 17th until May 31st to finalize our insurance and find our premium, despite clean driving records and accident claims free experience, was exorbitant. All our information was received by May 19th, except my Claims Experience Letter which had not gone through on Manitoba Public Insurance's fax. It was up to me to check in with the agent to determine if the info had been received, and on May 31st after not hearing back, I e-mailed to find that it had not. I made a quick call to MPI and AMA had the forms that day. After endorsing the policy I felt the premium was excessive and went to another Insurance broker and got better coverage for close to $500.00 less. Now, I am dreading cancellation fees. Not at all happy with AMA Insurance!

Would NOT recommend this company! After feeling as though I was being overcharged for my car insurance, I went to another company and got the same thing for $1300 cheaper a year! I was not impressed. They only got the one star they did because I had to to submit my review.

My car was a write-off following a collision. They continued to charge me my monthly insurance rate long after my car was taken away. This was because, according to them, I failed to call their insurance department following my call to their claims department after the collision occurred. They informed me there is no intracommunication within the company amongst the departments, so the duty fell to me to make sure my insurance was cancelled. However, at no point was it expressed to me that a second call had to be made. I do not recognize this as common knowledge, considering the multiple people I have spoken to who have also made collision claims and who have never come across this issue of having to call multiple departments (and then being penalized for not doing so).

I had never been involved in a collision before and had never made a claim. I called the claims department, informed them of what had happened, and did not receive any instructions or advice on how to proceed. At that moment, I felt safe and secure with the idea that my insurer was taking care of the resulting mess. If I am paying $200+ a month, then I would expect to feel secure following an accident, trusting my insurance company to take care of those items which fall within their realm. Obviously, my trust was misplaced.

They refused to reimburse me for the monies that had been removed from my account and proceeded to charge a cancellation fee for "cancelling" my insurance coverage. The overall experience made me feel like a walking dollar sign as opposed to a person. If you are looking for a false sense of security, then AMA is the place to go. However, if you are ever in need of making a claim, you can be assured that they will make no effort in absorbing the shock of the process.

To be fair, my prior experiences with AMA in dealing with their sale representatives were generally positive. That being said, people are usually all smiles when they're attempting to get one's business. Keeping it, on the other hand, is a huge AMA failure.

tl;dr AMA is useless if you're making a claim, and -- really -- the whole point of an insurer is to be useful when you have to make a claim.

My husband bought his first vehicle and when trying to get insurance, ended up signing a policy with AMA. The premium was outrageous but we weren't in a position to change providers at that time. We had a monthly payment system set up, but honestly did miss a couple payments. We're were always at the branch later that day or the next day with cash in hand to pay.
The policy was up for renewal and we knew they probably were worried about us so we went into the branch to resign and offered to pre-pay there months, as a sign of good faith. They told us it wasn't a problem and not to worry, and that the policy had been auto-renewed at the same price and terms.

About a month later we were pulled over (burnt out brake light) and provided our insurance pink card, registration and license and the officer went to verify it all. He came back 10 minutes later informing us our pink card was invalid and the policy had been cancelled. We had absolutely no idea what he was talking about. Husband called AMA Goodman's and was informed that on the 1st premium payment due date, AMA had tried to deduct the entirely annual premium, which obviously had bounced. They had then cancelled the policy as a result and had mailed a notice to us yesterday (obviously hasn't arrived yet).

As a result, we were running without insurance and were handed a $5k fine. The officer was sympathetic and while he was supposed to have vehicle towed to impound lot (at our expense) and held until set could provide proof of insurance, he let us call a tow truck and tow it home (3 blocks).
We reinsured with a different company through a broker that evening and won't ever go near AMA again.

NEVER, and I say NEVER go with AMA... Higher rates, extremely cumbersome process to get the policy set up and when I found a better rate and tried to cancel my policy, my surprise was AMA charging me an early cancellation fee plus almost 40 dollars for a 2-day coverage... STAY AWAY.

My daughter borrowed my vehicle and backed into another vehicle, it was a minor accident. After all the paperwork was completed I paid $1400.00 out of pocket to guarantee my insurance would be "claim free" as directed by AMA. I have recently moved to British Columbia and required a claims history letter to qualify for a discount. I received m requested letter via e-mail, Much to my surprise, I have a $144 claim against my account due to a rental car which was required by the victim. I was never presented with a chance to pay the rental bill, and many opportunities were presented to AMA to notify me regarding this claim, as I had vehicle insurance as well as being an AMA Premier member. No notification.....nothing!!!! I called AMA and offered to pay the $144 and requested a new letter with no claims associated, they said that it has been too long as date of loss was 22/11/2011. I feel like a complete idiot for paying the $1400.00 as ICBC told me $144 claim is the same as a $144,000,000 claim. So I lose 4 years safe driving discount at 5% per year! Never, ever, again!