Belairdirect Auto Insurance Reviews

I have been with belair for 10 years. When I have just joined they did offer competitive rate for my car, but were gradually increasing it year after year, despite lack of tickets, claims etc, so I am not happy about that part.
Interesting fact is when I had claim they have actually decreased my premium, but given they were raising premium every time I had no claims I find it quite logical.

When I got my first and only claim (car was hit on parking lot, I wasn't in car but I have managed to catch the guy and get his insurance info before he drove away) belair shown exceptional customer service.
I was first offered by guy to cover my repair, but then he started pulling back, not returning my calls etc, so I have filed the claim only 6 days after the fact. They said that my situation is quite common and that they will do verification and will proceed. End story: They covered my rental, let me select the body shop of my choice (not that I wanted any particular body shop, but I heard horrible stories about some other insurance companies that send you to particular place). Body shop fixed everything, but delayed by 2 days as they had to repaint few times, but again I did select them myself. The Belair extended rental for 2 more days, no questions.

My experience with them during the claim was exceptionally great. I am sorry to leave belair, but they are just way too expensive now.

I am a 21 y/o new female driver and went with BelAir Direct after a couple of recommendations. I have done a couple comparison quotes with other companies and was not surprised when they gave me a quote for my premium. ($405/month). However, I am reading some pretty bad reviews about them after spending 45 minutes on the phone with them and eventually signing on with them. I hope my experience with them is a decent one and I don't run into any discrepancies. Other than that the girl I spoke with for almost an hour was unbelievably courteous and understanding considering my lack of knowledge on the subject. Any feedback on them would be appreciated :)

I did not file any claims but changed because I found a lower rate.