Belairdirect Auto Insurance Reviews

Every time I call, I wait over an hour. I've called 10 times, so roughly over 12 hours of wasted time. Not to mention, they're crazy expensive and do NOT deserve your time or money!!!!

I was with Belair for almost 3 years and I never had an accident and I never made a claim and they raised my premium based on cars being stolen in the GTA.

I got rear ended and they sent me to their auto repair shop and told me my deductible was $0 when it was time for me to pickup my car the auto shop is saying I have to pay $1000 to get the car and they cannot release the car until BelairDirect send them an email saying my deductible is $0.

For Injury claim was the same issue they gave me hell and the process was long and repetitive. And i was using my personal health insurance. Belair is not a good company and they are disloyal to their customers they only want your money. When it’s time for them to do the job you’ve been paying them for it’s a big issue.

With a combined effort which might recall the entire allied contribution to the winning of the Second Great War, The body shop which was suggested by Belairdirect was able to complete the quote in two weeks less a day.
The part time casual staff of Belairdirect were optimistic that the claims department would approve the repair within one week.
The website has been down for days
You will need a loaner car if you choose belairdirect

I remain optimistic that the car will be repaired within 2 months.

Faire face à l’apathie omniprésente et au service médiocre de l’assurance Belair
s'est avéré être la pire erreur de ma vie.

Lorsque j'ai acheté la police, le personnel occasionnel à temps partiel n'a pas réussi à transcrire le numéro VIN avec précision lorsqu'ils m'ont vendu l'assurance.
Après un délit de fuite, le véhicule a été remorqué vers un atelier de réparation.

Parce que les numéros VIN ne correspondent pas à ceux du propriétaire, la réparation a maintenant été retardée d'une semaine complète.

Le mauvais service client ne s'est pas donné la peine de retourner un appel ou un e-mail en trois jours.

Avec mon ancien assureur, je n’ai jamais eu besoin de souscrire l'assurance complémentaire pour un véhicule de prêt. Le véhicule serait réparé en moins de temps qu’il n’en faut à Belair pour corriger un NIV. Je comprends maintenant pourquoi Belair vend l'assurance pour better raison.
L'entreprise devrait vendre une assurance contre l'incompétence de son propre personnel.

Évitez à tout prix cet assureur incompétent et corrompu

BelAirDirect quoted and confirmed (2 agents) between the quote and the actual insurance $1153/year. Now, less than a month later, after a 30-minute conversation they say “the first two made a mistake" as to why my insurance premium is $40 extra per month than agreed upon. “Nothing” they can do about it. I genuinely can't believe it, and there's supposedly nothing I can do about it.

The worst company I have ever dealt with. Never get insurance here! They tried taking a double payment, when my policy started on a new billing cycle they still took money from my account for the previous month that I did not have insurance for. Try calling and speaking to an agent to change my payment date, and they advised it would be a double payment as it is a month-to-month contract. Call back to cancel as I found better insurance for over 1200.00 cheaper per year, and now it’s a year's contract, even though I spent over 45 minutes the day before with the agent telling me several times it’s a month by month contract. Was advised that I would have to pay 175.00 to cancel, advised I wouldn’t pay that they put me on hold to speak to their manager who refused to waive the fee when I asked to speak with him about his decision I was told oh he doesn’t talk to the consumer. This company is not worried about the consumer, just about the money. Such a lack in customer service and empathy. Advised them to listen to the taped conversation before he decided not to waive the cancellation fee, and was advised that’s not his job? So now have to wait up to 48 hrs to speak to someone else to get the fee waived, which we know will be denied! Worst company when it comes to service and the consumer, they only care about money!!!!

Called them to waive my NSF fee. It's my first time and they didn't give consideration. Will move to a different car insurance after my contract here. Very disappointing!!!

Got rear ended, accident not at fault!
Miscommunication between adjuster and insurance! Insurance “belairditect” then threatening me that I will pay for the rental fee if I can’t provide proof with invoice date!
The adjuster ordered the wrong parts, the adjuster did not communicate with the insurance rep. My bumper was not even on the car yet and they wanted me to return the loaner! Talk about customer service !!!

2 small claim in 2023 0% responsible accident, insurance went up 50%. Employees are rude and not fully trained. Their auto repair center will jack up the cost of repair, they will charge you a lot for a small repair, and the car rental was in the invoice too. Stay away !

Belairdirect insurance.
Worst insurance company ever.
Poor customer service. They offered me 25% of what my vehicle was worth. Then left the driver who was injured in the accident without a vehicle or way to get to physical therapy.
Still waiting almost a week now for supervisor to contact us.
CHEAP RATES MEANS CHEAP SERVICE