Roadside assistance seems affordable but is a lie.
by Painfully left aside on Feb 6, 2023
3 out of 5 stars
Car Insurance Reviews
Belairdirect Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(527 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Accident Forgiveness (5)
Agent/rep attitude (34)
Agent/rep availability (20)
Agent/rep callbacks (16)
Agent/rep knowledge (25)
Agent/rep language skills (5)
App to track driving (3)
Billing/payments (124)
Cancellation experience (83)
Cancellation fee (12)
Claim - adjuster (26)
Claim - denial (4)
Claim - injuries (1)
Claim - not-at-fault (10)
Claim - rental car (32)
Claim - repair shop (49)
Claim - theft (4)
Claim - total loss (4)
Claim - towing (1)
Claim - windshield/glass (12)
Claim payout amount (13)
Claim processing time (38)
Complaints/ombudsman (17)
COVID Handling (4)
Discounts, deals, rewards (24)
Email/message wait time (2)
Insurance Rates, Prices (151)
Late payment fee / NSF (2)
Mobile app experience (3)
New purchase experience (13)
On-hold times/transfers (5)
Online chat (1)
Online quoting (9)
Parking/pausing policy (1)
Phone wait times (11)
Policy changes experience (7)
Policy clarity (4)
Policy coverage (89)
Rates at renewal (18)
Rates competitiveness (16)
Rates for bad drivers (7)
Rates for good drivers (41)
Rates for long-term clients (1)
Rates for second driver (5)
Rates for seniors (5)
Rates for students (1)
Rates for young drivers (4)
Rates in bundle (19)
Renewal experience (7)
Rewards (1)
Roadside Assistance (1)
Trailer/motorhome (1)
Website experience (2)
Review author
THIS IS FALSE ADVERTISING!
THEIR ROADSIDE ASSISTANCE ADVERTISING IS UNTRUE.
It took from Noon until 9:51 p.m. for them to even acknowledge and accept the request for roadside assistance. In that time another company showed up within ten minutes and towed the vehicle within another eleven minutes. In this weather, leaving someone stranded in a precarious situation is not an acceptable practice. Belair Direct is an insurance company that could have easily dipped into a larger pool of accepted roadside care trucks for just a small increase in outlay $$. They chose not to. Unacceptable.