Belairdirect Auto Insurance Reviews

We were with Johnson’s and Belair bought them or amalgamated, not sure. We have experienced the same issues with Belair as many others on this page. The customer service is terrible, on hold for a minimum of an hour. The customer service agent my husband spoke with was condescending and when he asked for a supervisor the fellow said, sorry, I won’t put you through to one. We wrote a letter advising them that if we didn’t hear from a supervisor within a week, we would not be renewing our insurance. We didn’t receive a reply. It makes us wonder how we would be treated if we submitted a claim. We will not be renewing, even if we have to pay more elsewhere. Do yourselves a favor and don’t deal with them.

Thought this company was 1st class, my premium was in review in underwriting, had to call 4 times for an update. My premium was increased for no reason, good driving record. Needless to say, looking elsewhere. 2 thumbs down.

- Switched me to paperless Without My Permission, so I didn't get the documents I needed. I couldn't access them online, as I didn't have internet.
- Also, kept adding additional coverage I DIDN'T ASK FOR every cycle, have to call and wait for hours every year to get them to take it off.
- App is pure dystopia. My privacy is worth more than $50 a year. Agents very rude if you refuse it.
- At least it's cheap. As long as you remember to call every year and refuse whatever they added. Good luck getting through to a human, and you can't refuse their add-ons with the web page.
I've never written an angry review in my life. I've also never made an insurance claim in my life. These guys take over, and I've had nothing but misery. If you can find it cheaper elsewhere, get it. Don't get the app, it's a scam.

My son has moved out of the country, so I want to remove him from the auto policy coverage. However, removing a driver is not feasible through Belair Direct's website or their phone app. I need to call their Customer Service. Well, it's been a week now that I've been trying every day at a different time, hoping to be answered and get this done and over with. And every time I called, I waited for (give or take) an hour before abandoning the call. I'm writing this review while listening to that boring on-hold music. Their rate may be competitive, but based on this experience alone, I may look around at renewal time.

Every time I call, I wait over an hour. I've called 10 times, so roughly over 12 hours of wasted time. Not to mention, they're crazy expensive and do NOT deserve your time or money!!!!

Can't get a hold of ANYONE to change my address. Literally was on hold for 2 HOURS and nobody picked up..

Waiting time is too long to get in contact with an agent, just to cancel my policy.
Agents keep redirecting me to different people to solve the same problem.

Leur application fonctionne rarement là ça fait 13 jours qu’il n’y a pas un trajet d’enregistré, j’ai appelé 3 fois, à chaque fois ils me font désinstaller, réinitialiser et réinstaller, tu passes 1h au téléphone et c’est toujours les mêmes bugs.
Quand j’ouvre l’application 2 fois sur 3 l’onglet de l’automerite n’apparaît même pas et quand il apparaît 2 fois sur 3 il faut qu je le réactive, 2 fois sur 3 faudrait que je les appelle car il y’a un problème.

No one responds, either by email or phone. I have waited over two hours to talk with someone but no answer. Emails are not responded to. Take your business elsewhere where real people deal with you.