Belairdirect Auto Insurance Reviews

We were with Johnson’s and Belair bought them or amalgamated, not sure. We have experienced the same issues with Belair as many others on this page. The customer service is terrible, on hold for a minimum of an hour. The customer service agent my husband spoke with was condescending and when he asked for a supervisor the fellow said, sorry, I won’t put you through to one. We wrote a letter advising them that if we didn’t hear from a supervisor within a week, we would not be renewing our insurance. We didn’t receive a reply. It makes us wonder how we would be treated if we submitted a claim. We will not be renewing, even if we have to pay more elsewhere. Do yourselves a favor and don’t deal with them.

It is almost impossible to get in touch with this company. If you have to make a claim, good luck, I recommend not using them. And if you have coverage, look for someone else that cares about customers service.

- Switched me to paperless Without My Permission, so I didn't get the documents I needed. I couldn't access them online, as I didn't have internet.
- Also, kept adding additional coverage I DIDN'T ASK FOR every cycle, have to call and wait for hours every year to get them to take it off.
- App is pure dystopia. My privacy is worth more than $50 a year. Agents very rude if you refuse it.
- At least it's cheap. As long as you remember to call every year and refuse whatever they added. Good luck getting through to a human, and you can't refuse their add-ons with the web page.
I've never written an angry review in my life. I've also never made an insurance claim in my life. These guys take over, and I've had nothing but misery. If you can find it cheaper elsewhere, get it. Don't get the app, it's a scam.

My son has moved out of the country, so I want to remove him from the auto policy coverage. However, removing a driver is not feasible through Belair Direct's website or their phone app. I need to call their Customer Service. Well, it's been a week now that I've been trying every day at a different time, hoping to be answered and get this done and over with. And every time I called, I waited for (give or take) an hour before abandoning the call. I'm writing this review while listening to that boring on-hold music. Their rate may be competitive, but based on this experience alone, I may look around at renewal time.

I never have a single call with Belair Direct that ends with me being happy.

They increased my insurance this year by 40$ a month. With no accidents, no claims, no tickets on my record in the past 6 years and no incidents on my wife's as a secondary driver in the past 3 years. Their excuse is "rates go up." Rates aren't supposed to increase 40% with good history. They are supposed to decline with good history.

When we had a claim 3 years ago where my wife was involved in an accident where she rear-ended another driver who cut her off then fled the scene, she was deemed at fault and our vehicle, that we spent $8,000 on 3 months prior, had a $3000 repair bill, they wrote it off and gave us $4500. Deeming the vehicle that still had a black book value of 7k, only worth, 4500. Con artists.

Their app to track your driving is awful. You as a passenger sometimes get the choice to say you were a passenger, but it would often track driving I didn't do, and not even let me report passenger. And as a driver, your phone falling off the mount, or being used by the passenger, would screw up your tracking too.

If your automatic payment bounces because you don't have the money at that exact moment. The bank charged you a 30$ NSF fee, and Belair Charges you a 45$ NSF fee for no reason whatsoever. They admit the charges are automatic, so there is literally 0 time and effort they put into charging you, so their argument of having to pay for people's time to charge it again is redundant. It's just a scam charge. I knew I wasn't going to have enough money for this month's payment. My payment date is the 14th of every month. So I called today so I could pay with credit card. They said they already sent the payment to the bank, even though I am not supposed to pay until the 14th, and they can't do anything about it. But since I knew it was going to bounce, I could pay it now, and pay the 45$ fee on top of it. Even though I am offering to pay early. Biggest scam artists out there.

I have been trying to switch insurance companies for years but ever since my wife's accident, that wasn't her fault, but legally deemed as her fault. Every insurance company comes in 200% higher than Belair because we had first claim forgiveness on our account. So I can't justify switching companies, since all insurance companies in Ontario are a scam.

If we could give them a zero-star review, we would. This is the worst insurance company we've ever dealt with, and frankly one of the MOST unprofessional companies we've ever dealt with as well. Our 2022 vehicle burned to the ground over a month ago, and since then we have had to follow up every week (sometimes more than once) and the adjuster has called us ONCE. We have been assured she will call, and she never does, or she claims she did, but there are no voicemails and no record of the call. We have always been timely in our premium payments, we have never made a claim on ANY of the 5 vehicles insured with them (which will be cancelled as soon as the current claim is resolved), and the level of service we have received has been abysmal. Every time we call to check the status of the claim, since our adjuster never calls or returns calls, we get a different story about what the status is, we get told that the adjuster will “call back”, we get told *there is no customer service department or supervisor we can speak with* unless we wait 24–48 hours for another callback (which shockingly haven't come yet). This company appears to promote thievery as well, given that they have refused to consider the FACTS when replacement value came in $13,000+ lower than it should have, and we had many compatibles that showed the delta to be even higher. The adjuster and supervisor at that time stated that they would not consider the compatibles, and that the payout was the payout. This was one week ago today, and when we called for an update today (since the check has not yet arrived), we were told there was no check and that they were still reviewing. What an unprofessional, frustrating, INCOMPETENT company to deal with.

Every time I call, I wait over an hour. I've called 10 times, so roughly over 12 hours of wasted time. Not to mention, they're crazy expensive and do NOT deserve your time or money!!!!

With a combined effort which might recall the entire allied contribution to the winning of the Second Great War, The body shop which was suggested by Belairdirect was able to complete the quote in two weeks less a day.
The part time casual staff of Belairdirect were optimistic that the claims department would approve the repair within one week.
The website has been down for days
You will need a loaner car if you choose belairdirect

I remain optimistic that the car will be repaired within 2 months.

Faire face à l’apathie omniprésente et au service médiocre de l’assurance Belair
s'est avéré être la pire erreur de ma vie.

Lorsque j'ai acheté la police, le personnel occasionnel à temps partiel n'a pas réussi à transcrire le numéro VIN avec précision lorsqu'ils m'ont vendu l'assurance.
Après un délit de fuite, le véhicule a été remorqué vers un atelier de réparation.

Parce que les numéros VIN ne correspondent pas à ceux du propriétaire, la réparation a maintenant été retardée d'une semaine complète.

Le mauvais service client ne s'est pas donné la peine de retourner un appel ou un e-mail en trois jours.

Avec mon ancien assureur, je n’ai jamais eu besoin de souscrire l'assurance complémentaire pour un véhicule de prêt. Le véhicule serait réparé en moins de temps qu’il n’en faut à Belair pour corriger un NIV. Je comprends maintenant pourquoi Belair vend l'assurance pour better raison.
L'entreprise devrait vendre une assurance contre l'incompétence de son propre personnel.

Évitez à tout prix cet assureur incompétent et corrompu