Belairdirect Auto Insurance Reviews

I get different information every time I call. Now I'm out $200 because I tried to cancel my policy within the renewal period and they took my money anyway and every time I call, they have no idea what I'm talking about. BEWARE.

I called to add a vehicle to my present insurance company. It seems they don't want to deal with customers except through the internet. Tough to do if you don't have access to the internet.
After a long wait, I spoke to an agent who did not speak clearly and who did not really seem to know very much about adding a vehicle to my present insurance.
After 48 minutes I lost contact. I am going to be looking for another insurer...

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.

Their contact centre people are terrible! Every time you called them they don't know anything. They keep telling you we will call back and nobody calls you back. 4 times I called them they keep transferring here and there and when I asked to speak to their supervisor they said they are not available. I mean are you guys crazy if you don't know anything I asked to escalate then they don't have a manager available... What the hell you guys are getting paid for. The worst experience with call centre representatives. The last time I spoke to a lady Julie who in return started shouting I was asking her something else she does not understand English she was replying something else.

They always put you on hold to find out answers.
Fail to inform you about 'claims free' issues till after you make a claim.
The increase - they told me it would be way less than what they ended up charging me!
Shopped around and they were 45% more than others would charge!

Poor customer service so I am changing insurers!

My Albertan Car Insurance renewal premium increased by 9% for 2020-2021 - this when I had no claims in 2019 (minor one in 2018), plus I recently retired (so no driving to work), plus my wife (retired nurse) and I are now on a fixed pensionable income), plus I changed from high risk, downtown condo address with monthly break-ins to a garaged, suburban residential address - and all this when Alberta has suffered severe economic downturn due to collapse in oil price, plus COVID/pandemic economic hardship and massive job losses across Canada... So despite this, my car insurance premium INCREASED by 9%. I phoned to query and wasn't given a satisfactory explanation or justification. I will definitely move insurance companies. Price gouging for seniors nor appreciated.

I was not impressed with this company at all, every time I would ask them something they would have an excuse and not give a straight answer. Also, they are money grabbers! I got an accident last year with one vehicle and female driver just under 25 and for no reason at all my premium went up to 400 dollars which is insane I have had other companies offer way lower, even with the COVID discount they didn’t offer it to me I had to ask and still waiting didn’t get even though told them I’m not working. Not a company I would recommend at all.

If we could give them a zero-star review, we would. This is the worst insurance company we've ever dealt with, and frankly one of the MOST unprofessional companies we've ever dealt with as well. Our 2022 vehicle burned to the ground over a month ago, and since then we have had to follow up every week (sometimes more than once) and the adjuster has called us ONCE. We have been assured she will call, and she never does, or she claims she did, but there are no voicemails and no record of the call. We have always been timely in our premium payments, we have never made a claim on ANY of the 5 vehicles insured with them (which will be cancelled as soon as the current claim is resolved), and the level of service we have received has been abysmal. Every time we call to check the status of the claim, since our adjuster never calls or returns calls, we get a different story about what the status is, we get told that the adjuster will “call back”, we get told *there is no customer service department or supervisor we can speak with* unless we wait 24–48 hours for another callback (which shockingly haven't come yet). This company appears to promote thievery as well, given that they have refused to consider the FACTS when replacement value came in $13,000+ lower than it should have, and we had many compatibles that showed the delta to be even higher. The adjuster and supervisor at that time stated that they would not consider the compatibles, and that the payout was the payout. This was one week ago today, and when we called for an update today (since the check has not yet arrived), we were told there was no check and that they were still reviewing. What an unprofessional, frustrating, INCOMPETENT company to deal with.

I was with Belair for almost 3 years and I never had an accident and I never made a claim and they raised my premium based on cars being stolen in the GTA.

I got rear ended and they sent me to their auto repair shop and told me my deductible was $0 when it was time for me to pickup my car the auto shop is saying I have to pay $1000 to get the car and they cannot release the car until BelairDirect send them an email saying my deductible is $0.

For Injury claim was the same issue they gave me hell and the process was long and repetitive. And i was using my personal health insurance. Belair is not a good company and they are disloyal to their customers they only want your money. When it’s time for them to do the job you’ve been paying them for it’s a big issue.