Belairdirect Auto Insurance Reviews

I recently needed to speak with Bel-air’s customer service because my credit card had expired, I forgot to update them with the new expiration date. I received a notice in the mail about this. And, called them immediately. They proceeded to tell me I was on notice for cancellation for non payment. I have been a customer of theirs for 10 years. This is the first time I’ve had this issue or any issue. The rep told me I’d have to pay 2 NSF fees. I protested, because it was a simple card error. Had someone called me instead of MAILING me a notice. This would have resolved immediately. The agent was rude. He claimed he’d waive one of the fees but, then had to charge me a reinstatement fee, which I argued is ridiculous because my insurance isn’t cancelled. He offered me zero extra help. When I asked to speak with a manger. He put me on hold. Then said they’d call me back… maybe in 2 days. But, he couldn’t guarantee. It’s been 4 days. No call. I don’t expect one either. I called a friend who works in insurance she informed me, they are conducting unethical practice by charging 2 NSF fees. I have paid everything they wanted because I can’t have a cancellation due to non payment and I’m moving all my insurance needs to another provider. Bel-Air’s slightly lower rates = the worst customer service.

I’ve already moved my home insurance from them after a horrible experience when I needed help from them. Don’t waste your time or money here.

Some of the agents are super incompetent and they straight up lie regarding the policy and the pricing. I had a terrible experience with them and I'm never going back

The costumer service seems completely lost in their own system. The system always seems down and not working. Don't trust the quotes offered online, when its time to confirm it, it will go up at least 30%. Very bad experience on my end.

I called to add a vehicle to my present insurance company. It seems they don't want to deal with customers except through the internet. Tough to do if you don't have access to the internet.
After a long wait, I spoke to an agent who did not speak clearly and who did not really seem to know very much about adding a vehicle to my present insurance.
After 48 minutes I lost contact. I am going to be looking for another insurer...

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.

Their contact centre people are terrible! Every time you called them they don't know anything. They keep telling you we will call back and nobody calls you back. 4 times I called them they keep transferring here and there and when I asked to speak to their supervisor they said they are not available. I mean are you guys crazy if you don't know anything I asked to escalate then they don't have a manager available... What the hell you guys are getting paid for. The worst experience with call centre representatives. The last time I spoke to a lady Julie who in return started shouting I was asking her something else she does not understand English she was replying something else.

They always put you on hold to find out answers.
Fail to inform you about 'claims free' issues till after you make a claim.
The increase - they told me it would be way less than what they ended up charging me!
Shopped around and they were 45% more than others would charge!

Poor customer service so I am changing insurers!

My Albertan Car Insurance renewal premium increased by 9% for 2020-2021 - this when I had no claims in 2019 (minor one in 2018), plus I recently retired (so no driving to work), plus my wife (retired nurse) and I are now on a fixed pensionable income), plus I changed from high risk, downtown condo address with monthly break-ins to a garaged, suburban residential address - and all this when Alberta has suffered severe economic downturn due to collapse in oil price, plus COVID/pandemic economic hardship and massive job losses across Canada... So despite this, my car insurance premium INCREASED by 9%. I phoned to query and wasn't given a satisfactory explanation or justification. I will definitely move insurance companies. Price gouging for seniors nor appreciated.