Belairdirect Auto Insurance Reviews

A driver rear-ended my car in September last year resulting in fairly minor damage. The claims process with Belair seemed smooth and friendly at first. The only issues were the website and mobile app often returning an error message or no info on my claim, but I was able to get help over the phone.
It's now January and I'm still waiting for my car to be fixed. I had the last update in November when the body shop called me to confirm I want to move forward and have them order the parts. Since then I've been waiting for them to call me back, and nothing. I called them myself today and found out they'd got an update from Belair in December claiming I'd decided to take the car somewhere else, and so they cancelled the whole order. I never did that though so now I'm waiting on Belair, who I can't get through to by phone, to explain to me what's happened. Meanwhile luckily at least the body shop says they'll restart the process to order the parts to help me out. I am extremely frustrated at this point.