Only Friendly Until Claim
by DamnedifyouDo on May 21, 2020
2.5 out of 5 stars
Car Insurance Reviews
Belairdirect Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(527 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Accident Forgiveness (2)
Agent/rep attitude (1)
Agent/rep availability (2)
Agent/rep callbacks (1)
Agent/rep knowledge (3)
Billing/payments (11)
Cancellation experience (11)
Cancellation fee (2)
Claim - adjuster (3)
Claim - rental car (1)
Claim - repair shop (1)
Claim - windshield/glass (1)
Claim payout amount (2)
Claim processing time (3)
Complaints/ombudsman (2)
Discounts, deals, rewards (4)
Email/message wait time (1)
Insurance Rates, Prices (20)
Mobile app experience (1)
New purchase experience (1)
On-hold times/transfers (1)
Phone wait times (3)
Policy clarity (2)
Policy coverage (12)
Rates at renewal (2)
Rates competitiveness (1)
Rates for bad drivers (1)
Rates for good drivers (6)
Rates for second driver (1)
Rates for seniors (1)
Website experience (1)
Review author
Rates were pretty competitive and customer service was good on the sales side but found very different treatment when I had to make a claim. Zero fault auto claim started with high pressure, low ball offer when they wrote off my truck. When I asked questions about the settlement amount, the adjuster started cancelling my extras, like no extension on my rental car. That was followed by threats of storage fees applied to my wrecked vehicle if I did not settle by a certain date. After being bullied into accepting their offer, they took two weeks to release my claim amount citing COVID delays. I certainly wasn't allowed the same courtesy.