Belairdirect Auto Insurance Reviews

Great at accepting premiums poor service when you need them. I had minor cosmetic damage and a punctured tire after we got hit while stopped at a red light and were found at 0 fault. Then the claims process started and Belair has used every underhanded trick in the book to try and settle with us for a low ball offer even though I believe the other driver's insurance company will make them whole at the end of the day. They have bullied my girlfriend, threatened to salvage her car before we agreed to a settlement, consistently changed the price they are offering, refuse to complete a full estimate of the damage, bait and switch the value of the offers. When calculating the price they use comparable vehicles that are 6 months old. After I ran CARFAX reports on the vehicles I found a bunch had previous accidents, were used as rentals and commercial vehicles and even had smaller engines and manual transmissions, along with almost double the kilometers driven. Basically, the cheapest vehicle you could find and still call it almost a comparable car. Luckily, we had just bought a second vehicle and are able to get by on one car. I can see how someone without that option can be highly pressured and pushed into taken a minimal settlement as this has dragged on for almost 6 weeks now and we had to return the rental that was provided a few days after the accident. Stay away from the Belair as one day you may need them and they will not be there.

Do not get this insurance! In the recent hailstorm that hit Calgary this June 2020, I was if not first one from the first people that started the claim, the rain was still falling, all the neighbors couldn't believe what was going on and I did my claim right away. Well, today July 7th my car is just going to start getting fix, all my neighbors cars are fixed or claims settled. We have the worst adjuster we had ever dealt with. She never called us, we had to do the entire process by ourselves, she is useless, to the full extent of the word!!! We had to follow up with the entire process, she never called weeks pass and we never hear from her. Every time I had to call the tow company, to get a rental, to tow it to the other repair facility, and so for. Having this adjuster and nothing is the same! In July 2nd we called the call-center to ask about what was going to happen to our rental (because the adjuster didn't do her job at all and nothing was getting done! We did all the calls and followed up, thanks to us the car is getting fix, not the useless adjuster) that 10,000 claims were made is not an excuse, other insurers did by far a better job than this 3 people together. Worst customer service ever. SO in the call center, the lady said "Don't worry honey, I have been doing this for 25 years, I will extend your rental 1 more week. Then the next day at about 4 pm someone called and left a message saying that our rental has to turn back, it was Friday 4 pm, after listening to this we tried to call back but all adjusters were gone. So Monday we called and spoke to our adjuster she was a useless sound like a broken record with no listening skills at all. So we asked to talk to the Manager, he listened and understood that they made a mistake but didn't want to take responsibility for it, what kind of manager do that. Zero management skills at all. So we did return the rental today Monday and had to pay for 2 days out of our pockets for a CALL CENTER REPRESENTATIVE MISTAKE and a useless adjuster and a manager that all she knows to say is "yes, they need some coaching" of course they do and in the meantime, it is costing me money and finally a rude, unprofessional, manager with zero skills! I Can't wait to switch insurance. Get a real insurance company, not this joke.

Just awful. If you have a claim, you'll regret going with them. I had a total loss and once they provide you with an offer, they take away your rental vehicle even though you don't have any transportation...

The most disastrous insurance company – lying adjusters, lying people who work for them. I had a full coverage policy that was supposed to cover me in case of an accident. They say - you can get a rental car for about $1,500 dollars till your car gets fixed but my car was a write-off and they only provided a rental car for 5 day which costed $250. It has been 4 month and they have not sent my cheque, they claim that it was sent once and went to the wrong address. Yet, I still don't know how long will it take for me to get my cheque. They are scammers and liars who are sitting behind their desks and fool people.

A taxi pulled out in front of me. Clearly NOT my fault even by the police. They claimed they could not find the other's insurance number and wanted to keep deductible even though it was not my fault!. 5 weeks later after I had messaged them and mentioned lawyer and police they were willing to settle and promised a cheque would be delivered on a certain day the cheque never arrived. I am now without a vehicle, they are taking the rental they gave me away and I no longer have any way of getting to so I will lose my job. I was talking to a lawyer and he said it sounds like a scam to keep my deductible. I did some searching and found the others info in 10 minutes. Something they could not do in 5 weeks. The police already want to talk to them as they gave me a number to give to them that they should call.
Avoid this company at all cost!

If someone could only realize to which point dishonest insurance can mess up your life. How you can end up losing your job when you work on a road and the insurance company takes 4 months to pay you off and you have no car. And how do you picture a sales representative with no car?

I work for a beer company and was involved in a car accident and just because I had few cans of UNOPENED beer in the trunk that I showcase my clients, they said that there is a possibility that I was drunk when I was involved in the accident.

After a month, they took the rental and I kept the rental for another month by paying for it. This is all what I could afford. (I just got out of a bankruptcy). Another month of borrowing friends' cars and until that was no longer either. Then had to quit my job and struggle for another month until they finally paid me. Now, have to restart everything since day 1. If you value your well-being, don't go with Belair or their shady owner Intact Assurance

Belairdirect isn't concerned when the car is stolen.

I was told by Katylyn Enterprise Car will reach out to me yesterday about the rental car, which didn't happen. Later in the evening another agent Ibrahim told me I have to reach out to them and that's when he shared the no with me.

I reach out to Enterprise car Brampton and they say they do not have a car till Monday next week. What am I supposed to do? How will I run my errands, drop and pick up my daughter from camp? Does all become my problem now?

The agent on the call told me I have a maximum limit of $ 45 per day if I rent a car directly, what cars do you get in $ 45 nowadays...

I managed to find someone at the airport with a car finally but was quoted a much higher rate, who will pay the difference in the amount? I want a solution to the problem? I don't have the time to speak to the call center every time and not get any answers... They only say wait for the adjuster to call you, we can't do anything...

Ridiculous service... Very bad for someone who is already in trouble. No one is bothered to call you to see if you have a replacement car if your claim getting passed.

I would email them constantly and they would not answer my emails so I’d end up spending 4 hours on hold on multiple occasions… this has been going on for months… then, they tried to scam me out of $2000 for my rental car by not informing me my rental coverage was up 3 weeks before I got a call, and not even from them it was my rental company that took the initiative to call me and if they didn’t they would have let me rack up the bill even more because I was told it was covered until my car was fixed and then They would not answer my emails about owing the money for about a month until I brought a lawyer into it and I had information that the customer needs to be notified for things like this then they instantly said they would cover the cost once I brought a lawyer into the conversation. People who aren’t lucky enough to have one would have paid the cost because when they did answer they kept trying to deflect and blame it on my mechanic. Horrible company and a horrible experience. I am still dealing with my claim issues this was back in December and I have already gotten my car back in February.

They are stalling my auto for the past two months when there is none of my fault my car was stolen from the street and all they are doing is nothing! My adjuster is ignoring and blocking my calls. I don’t think anyone keeps a check on the employee's call records. Moreover, the adjuster never called to provide any information. They promise a rental but they don’t provide it and they will stall and stall and cut their monthly payments...

Rates were pretty competitive and customer service was good on the sales side but found very different treatment when I had to make a claim. Zero fault auto claim started with high pressure, low ball offer when they wrote off my truck. When I asked questions about the settlement amount, the adjuster started cancelling my extras, like no extension on my rental car. That was followed by threats of storage fees applied to my wrecked vehicle if I did not settle by a certain date. After being bullied into accepting their offer, they took two weeks to release my claim amount citing COVID delays. I certainly wasn't allowed the same courtesy.