Belairdirect Auto Insurance Reviews

So pleased with recent MVA claim experience and overall dealings with company. I have used this company since I was eligible when it was Grey Power. Rates excellent. Service during resolution of my recent claim was outstanding as was the repair facility that was recommended.

I was originally concerned because they were one of the better-priced insurance companies we found, so my concern is that I would potentially experience poor customer service - but not at all. We have had to do a window chip claim which was quick and easy. Then when someone else dented the side of our car, we had to go into a body shop. Even though I had to deal with a claims agent, repair shop, and a car rental company, it felt like dealing with just one company. Everyone I interacted with was friendly, respectful, and effective at their job. Expectations were clearly communicated so I knew what I had to pay for (or not pay for), what information they required from me, how much time it would take to complete repairs, and how the drop off/pick up would occur. The coordination of the insurance company with their partnered businesses is amazing and left me stress-free through the process. We also had an instance where we wanted to understand the transfer of insurance to a rental car when we were going on vacation. The rep we spoke with was extremely helpful and clear. They were able to process our request and update the information for us promptly so we had what we needed in time for our trip. Glad we checked and glad we added the extra $ for the added driver on our rental insurance.

As a satisfied client, I shall remain with Belairdirect in the foreseeable future, because of its competitive premium rates on both auto and home insurance, as well as for the quality of service this company has provided, especially with regard to the residential claim I had to make after severe storm-damage to the roof of my property.

Very friendly and helpful customer service. Best prices in town I saved 600 annually when switching to Belair.

I have been insured with Belair for 4 years now, and I have always had a good experience. At first it was just auto insurance as I was not a homeowner yet. The rates were the best and anytime I needed to make a change it was a piece of cake.

I was recently rear ended on the 401 and had my car written off. Overall, I was disappointed in the beginning as there was some confusion as to where I should have left my vehicle. I was told at the Toyota Collision center in Missisauga (that's where my accident was) and I leave it there and next day I was told it shouldn't have been left there... We still sorting things out as mistakes happen and I'm a forgiving person. At the end of the day as long as my car was to be fixed or pay-out of the car that was reasonable I would be happy.

After 9 days the claim was resolved and was determined a write off. I got a fair market value for my car. A 2007 Acura CSX. I paid $15,000 for it 5 years ago and my payout was $7487. All in all, they took care of the situation.

It kind of surprises me how much of a negative reputation the insurance industry has. My experiences with any services are is to treat whoever you are dealing with respect and a nice attitude. If you don't like what you hear calmly explain why, and think about your reasoning as well, maybe you are the one with your head in the clouds.

Great job guys. I have recently got home insurance with you as well as I just purchased my first house. I will definitely recommend to others as I have been in the past.

Cheers,

Sebastian

I can't speak for services in other provinces but I have nothing but good things to say about belairdirect in Quebec. They were always friendly and helpful. I had one claim with them when somebody backed into my parked car. The process of getting my vehicle repaired was as stress free as possible. The province's no fault insurance and low rates helped the experience but, overall, it was the positive interactions with many different representatives that moved me to write this review. Good service shouldn't go unnoticed. I recently moved back to BC and deal with ICBC where my only complaint is the high rates: $100/mo compared to the $35/mo I was paying for the same coverage in Quebec.

I read the reviews here and just shook my head and laughed. I have been with Belairdirect for going on seven years now. Never had an issue with them as I had with some other well known insurance companies.
In fact, six months after getting my insurance a freak accident happened where a container door swung open and dented the top of my car door while I was at work. The owner of the container transport company wanted to offer me $250.00 not to put it through insurance. Well it cost way over that to get it fixed and the car was only six months old too.

My claim was taken care of right away, the car fixed within two weeks and insurance rates didn't go up. In fact I was called back to see if I was happy with the repairs done to my car.

I also moved from a very good area to a not so good area and that I will admit, but the rent was a heck of a lot cheaper. My insurance did go up $45.00, but then was reduced later since a park in a indoor secure garage. I called other insurance companies and man they wanted $400 and more for the same coverage in the same area. And since there was a claim put in for the door, well that upped the price more so.

I have had insurance with four other companies, even the good hands people. Believe me when I say, you don't want to put a claim in with those companies!

I have no complaints with this company whatsoever and my partner switched to them as well and she is saving $200 and somewhat compared to her other insurance company. Which by the way called her and tried to offer her a sweeter deal of $50 off of that $200. LOL

If you are not happy with a Insurance company, then go some place else. There are tons of them out there that will gladly take your money. Oh and being passed through to four adjusters is nothing... lol Try seven with someone else and then being kept on the phone waiting for 20 minutes only to hear click and a dial tone!

Say what you want about Belairdirect, I for one am happy with them!

I have been a client since june 2007 and this insurance has been excellent in resolving my claim. Also i have checked around for cheaper insurance and no one has more bang for your buck than this company. So whoever has sour grapes you must be sour yourself.

I recently applied for auto insurance with Belair Direct, the person I spoke with his name is Josh was very professional and friendly. Josh even asked me many questions and looked for the best possible discounts to have lower rates. He did come back after being on hold and mentioned that the overall policy will be 3 dollars more per month and I was OK with that because it was only a small amount. I really appreciated everything Josh did for me so in other words I was very happy with the service I had with Belair. Oh yes I would like to mention that I was a previous customer of Belair 3 years ago and have returned with them because I had remembered the great quality of insurance offered and the great service.

Happy customer for the last 8 years for auto and the last 4-5 years for renters insurance as well. Could not be happier with the overall great customer service and the great rates I get on my policies. Will always be a Belair Direct customer thanks guys!