Belairdirect Auto Insurance Reviews

Put in for a quote through Kanetix, when I phoned to set up a policy I got a whole new story from Belairdirect, they wanted to change around the policy and up went the price. If they won't even be honest at the quote stage I can only imagine how they would be if I had a claim.

I wish I could give them a 0 star rating.
Everyone that is so happy with their insurance, just wait till you have a claim. For an accident that wasn't even my fault (someone ran a red light) I had originally thought everything was going to be easy our first insurance adjuster was fantastic everything was moving along. And a few weeks in she quit. (I Wonder why) We were assigned a new adjuster who to say was (is) incompetent is an understatement. Not sending proper documentation, saying he never received paper work when it was sent so many times. It's at the point now that we are faxing the documents daily, the same ones over and over again. Because it's been 10 months. He was caught in lies with our chiropractor and physiotherapist. Saying he never received paper work, when she had called 20 minutes prior and talked to another person who said yes all the paper work has been documented and is in the file, blatantly 20 minutes later he said no it wasn't there. It wasn't until she said well that's funny because i talked to so and so 20 minutes ago and says its in the file on the computer. They also got told the cheque was in the mail. A month later, no cheque still. Never returns calls, it literaly takes weeks and weeks of calling and leaving voicemails, and talking to other representatives to get this guy to do his job. This is just the short jist of the run around Belair has been giving me. I wish I could be this incompetent at my profession and still maintain a job. The only reason I haven't cancelled yet is because i cannot afford the cancellation fee since I've had to pay out of pocket for all treatments from this car accident. This is how they treat a 10 year customer.

Side note i moved across the town ( same town outside the GTA) and my insurance went up 92 dollars a month. For the same insurance policy I still drive to the same place of employment the car is still parked in a private driveway. Another person who lives in the house is with another company and insurance didn't move a penny. Talk about a scam.

November 1st Belair is being cancelled in this house.

Stay away from belair direct. They are extremely over priced. They change your renewal date without notifying you (because I made a switch on a vehicle), the cancellation fee is huge and they cannot even explain how they calculate the penalty. And when asking to speak to a supervisor, we were told she was too busy and would call us back at her earliest convenience (4 days later). Horrible service and way overpriced product!

I called to change my address and they increased my payment amounts. I was moving within my city - literally a few blocks away - and it went up $300!!
I switched just a few months ago because they were saving me money from my old company. Now I am paying MORE than I was paying before.
I will be CANCELLING my policy as soon as it is time for renewal.
HORRIBLE company

The rates they advertise through Google Ads are misleading. Many hidden fees and they've applied discounts that don't exist.

My first and only accident I ever had was three years ago! My premiums went up I accepted that. Since then my premiums came down and I was excited thinking I was doing fine, I never had not even a speeding ticket and now my Insurance was up for renewal my premium jumped from $175.00 to $257.00 without even an explanation as to why it has gone up, the sales representative can't even tell me why my premiums went all she did was talk a bunch of bull.

Last year I decided to try out Belairdirect as the quote seemed reasonable at the time. I had absolutely no claims throughout the year, not even a ticket. When I called, they even praised my driving record. However, I just received my renewal documents and my car insurance went up 37%! My home insurance went up another 20%! Feeling robbed right now and quite honestly surprised this is allowed by law. Needless to say, I will not be renewing with them... I would give them - 0 stars if I could.

I was moving from Hamilton to Whitby and I called to get a quote as to what my premium would look like after, quote said it would go down 40$/month - great - moved called a week later to change address - got a guy named Trevor L. who actually had the worst phone manners I have ever encountered in my adult life at one point telling me "I have had a hard day" after snapping at me more than once. He tells me my rate is only going down by 4$ with no explanation why - I call back get another agent who fixes what he did and apologized for Trevor's behavior. However next day Trevor himself calls me says he doesn't appreciate me going 'above his head' and put my account back to the premium he set it at take it or leave it….makes no sense.

Its bad enough insurance costs are so high for people starting to drive or could finally afford a car, but on top of that if you're not rich enough to pay the entire year all at once, you are forced to pay an additional 3% of your payment TO PAY THEM! to make matters worse the higher you pay already, the more money you have to give them.

As a person of little means, I need every advantage to get a good job and make the money I need to cover the rising costs of living in a world designed for people who already have money. To tell me one number that's already tough to swallow just to have a vehicle to get me to work or school, and then tell me I have to pay you, JUST TO PAY YOU?!?! You don't need to spit in my face, and give the kids with rich parents a free ride. I feel like in 10 years, when your company is filled with the hard working people and students struggling to pay, to pay you, they will be smart enough to change your archaic high class loving policies, to something that respects people as equals from all classes.

I was a happy customer for 3 years.
Because of this, I decided to quote tenant insurance with Belair Direct.
Note: I was moving out of my parents house, leaving my car at home for times when I visited and eventually sell the car when it was no longer useful.
Belair Direct processed my quote request for tenant insurance, then called to inform me my car insurance would be increasing by $500 because I was moving to a different neighbourhood. I told them that I had no intention of moving the car, it would actually be driven less, I had not leased a parking spot at my new location and would sign any documentation necessary to avoid the increase. I was told that I had "implied the vehicle was moving" through my quote request, and there was nothing they could do.
Instead of providing them with additional money for an additional service, they tried to force me to pay more for the service I started with.
I ended up paying to cancel my car insurance because I was so frustrated, and I sold my car much earlier than I had expected to.
Now, they continue to email, mail and phone my parents house to discuss "important updates to my car insurance", even though it's been 2 years since I've cancelled.
They're a great company until you have any type of problem. Then, you can't get the same person on the phone no matter what you try, and you have to explain your situation to every new person.

Stay away. Far, far away.