Belairdirect Auto Insurance Reviews

Thought this company was 1st class, my premium was in review in underwriting, had to call 4 times for an update. My premium was increased for no reason, good driving record. Needless to say, looking elsewhere. 2 thumbs down.

After being with this company since 2015, I have nothing positive to say.
Two instances of them not billing me correctly. Two instances of them trying to cancel my insurance as a result without emailing or calling me. Not to mention terrible amounts I pay as someone who has never had an accident, ticket, anything, somehow I was paying 30$ more per month than my boyfriend who is with another company who has had an accident and several tickets.
I would not recommend this company to anyone.
Customer service very unwilling to help. Terrible experience

I have been with Belair for 7 years. The first 2 years, my rates were decent and it has continued to increase since that time. No accidents nor tickets. I got my renewal documents and guess what?! My rates were increased despite people driving less because of COVID. I got coverage elsewhere and they are charging me $100/ month less than what Belair was going to charge me. Recommend people to shop elsewhere!

When it was Canadian Direct, you received fair discounts for safe driving, no accidents, loyalty, etc. The cost of insurance was much cheaper and better coverage. Since it has changed to Belair, the rates have gone up and the discounts are much less. Even with the "discounts", it is $300 more than the same coverage as another company. The agent told me that I could get up to a 25% discount if I agreed to use their app that monitors my driving. I have to get their app and keep my cell phone on while driving. There is enough intrusion in modern-day life without my activity being monitored through my phone. That was the final straw for me. I have over 40 years of safe driving, if that doesn't qualify for a discount I don't know what would. Ending my contract with Belair.

My Albertan Car Insurance renewal premium increased by 9% for 2020-2021 - this when I had no claims in 2019 (minor one in 2018), plus I recently retired (so no driving to work), plus my wife (retired nurse) and I are now on a fixed pensionable income), plus I changed from high risk, downtown condo address with monthly break-ins to a garaged, suburban residential address - and all this when Alberta has suffered severe economic downturn due to collapse in oil price, plus COVID/pandemic economic hardship and massive job losses across Canada... So despite this, my car insurance premium INCREASED by 9%. I phoned to query and wasn't given a satisfactory explanation or justification. I will definitely move insurance companies. Price gouging for seniors nor appreciated.

Stayed 4 years with this insurance provider. I chose it because they gave me the best price but after 4 years without any accident, claim or any ticket it went to a 70% increase and I could not take it anymore and I cancelled even though renewal already in place so I have to pay them 186$ admin fee. But still happy see get out of them. My yearly total cost was 1024 / year (2016,) İncreased 1270 a year later, 1460 another year and now asked 1780! Then it was enough for us and we cancelled.

I was a newcomer to Canada and was robbed by this company. I didn't know anything but I had 7 years driving experience in the US and they overcharged me for 390$. I did a quote with their competitor and had a fair quote and went with them. Belairdirect charged me a late fee to 535$ which is double my payment. Stay away from this scam.

I am extremely disappointed that after 20 + years with this company and Zero claims Belair is charging $690 more a year for a Dodge Caravan. Really? A Caravan. Not to mention the cancellation fee they refused to waive when I cancelled my insurance. After all these years and no claims. Very disappointing.

Been with Belairdirect for over 7 years and they want a cancellation fee. Every year my insurance goes up. Never down. I have never been in an accident. I am a professional driver with a Dz license but they don’t even consider that. They should lower the insurance for the people who actually know how to drive and don’t get tickets or claims. I will never use this company again and I will be telling everyone I know not to use this company.

First time in 2018 the girl who charged my premium called and said she never authorized the charge so Belair reversed the money to her without contacting me even though they have the audio recording of her authorizing it they reversed my money to her and my yearly rate. So I repaid my yearly rate and then the following year I went monthly as I knew I would be leaving them. Now at the end of my term, I gave notice and they still pulled out the new higher amount and I have waited over 2 weeks now for my money to be given back to me. No one from the privacy department will own up to what they did stating they would refund anyone calling saying they want the money back even if that party was paid leaving the one like me to chase people in court for the money they took from me. If I could give them a zero star I would. I have never had a late payment and no claims ever with the 8 years or more with them. Beware.