Cumis Insurance Auto Insurance Reviews

My husband and I changed our house insurance in December and was supposed to get a quote on an ATV to insure as well. Still waiting on the quote from November, so now paying more for my house insurance because it's only 1 item was going to move 2 cars as well and save $200 a year for everything. Have called Sam 5 or 6 times and Heather (my mother in laws representative) and haven't heard anything back in 3 months.
The only reason why they got 1 star is that their rates are competitive and it won't let you leave no star for customer service. My guess is because they know they have no customer service.
I can only imagine the hassle if I had to make a claim and had to talk to a representative. I can see why they only deal with Credit Union members as they wouldn't make it in the competitive insurance market. I just hope this company doesn't start giving Credit Unions a bad name.
Can't wait to change back to the previous insurer where they knew how to use a phone, even during COVID!

I recently called my insurance provider CUMIS to get a home insurance quote and was quoted around 4,000$. This was out of my price range so I decided to shop around. I ended up deciding to go with a competitor because they offered it for half as much as CUMIS. While I was getting my quote from CUMIS, I had asked the agent how much I would lose cancelling early and she had said I would receive 45$ back. When I called to cancel, I had to pay 45$. This was done (apparently) to me not having to pay a month upfront even though every company makes you. I cannot verify as I have switched banks and no longer have the records. To summarize, the greed of this company and I am guessing all insurance companies is appalling. Pandemic and they still have to squeeze every last bit of money out of you when your hours have been reduced, wages cut, or have even lost your job... shame on you CUMIS!

Despite being a Cumis client for over 10 years, and having 2 cars and 2 homes insured, my concern - really one of the human rights - was handled very poorly by the person on the phone. She was like an automaton, just repeating "company policy" and not listening at all to what I was saying. I will not be renewing with them!