The Personal Insurance Auto Insurance Reviews

Had great service from Marie-Pier over multiple times cars & buildings. Great for engineers in OIQ and Genium360. I wouldn't listen to those other negative reviews. Always haters in the world.
On the other hand TD Meloche Monnex has dropped the ball. I was 25 years with them and you just cannot get through to them. I'm out as soon as my renewal dates are up to switch over the rest of by business.

I left my old insurance company in December 2019 for home and auto. Saved 30% combined on both insurance coverages. The old company tries to match and said I was a valued customer (30 years) but couldn't match. Great customer service to set up an account. I had a hit and run claim from a parking lot scrub on bumper 2 months after setting up a new account. Easy to contact the claims department and courteous and they sent out an adjuster to my home! I told them the body shop I wanted to use that I liked from past experience and they set it up and I got a cheque in the mail to pay the repair costs. I pay the deductible. They also called and walked me through how to set up my on-line account! So far service has been grand.

During the ten years that my car was insured with the Personal Insurance the premiums were always very competitive and stable. They even decreased slightly over that period despite one claim which was efficiently handled. After cancelling my insurance and emigrating to the UK, I subsequently found that I needed confirmation of my claims history to obtain coverage there. Since I was no longer even a potential customer, I anticipated problems. However, I emailed my request late one evening and was amazed to find the required confirmation in my in-box early the following morning. I would not hesitate to recommend The Personal Insurance to my friends.

My beautiful Audi A5 2.0 Quattro was a writeoff after being blindsided by a car doing an illegal left-hand turn right into me, just before Christmas! (Dec 21, 2018). Claims Dept Customer Service was top notch, professional, friendly, helpful, smooth from beginning to end. Reassured me, answered all my questions, provided a rental car, & stepped me thru the process to a quick, generous settlement. They assisted me with new insurance coverage for my next vehicle with friendly ease. Highly recommend this car insurance company to all.

I called The Personal insurance today to insure a new car I bought. I was very pleasantly surprised at how quick and painless a knowledgeable employee could make the experience. The rep's name was Buder Brutus and it was clear that he wanted to help - he leveraged his expertise to get me the best option for my situation. I was appreciative enough to want to write this review as a way of thanking him. Give this man a raise haha!

I had a very positive experience with The Personal when my car was hit and needed repaire. They extended my car rental to cover the extra time it took for repairs and were friendly and efficient all of the way through. Every agent I spoke with with was helpful at what was already a stressful time - much appreciated.

Can't say enough to thank customer service for their prompt and personal service after contacting them re: damage done to vehicle during our severe windstorm . I was asked if vehicle was still able to be driven. Told them it was but bumpers had to be taped on. They told me were to take it for damage appraisal and that while it was being repaired they would supply me with rental for the period of time it was being repaired. Granted vehicle was not able to go for repairs until the end of august due to such high volume of repairs to other vehicles that were not driveable. I was completely satisified with this as i realize that rental vehicles are scarce during the spring /summer season and that repairs are done in priority. I received many calls from The Personal to see if everything was o.k At the time my husband was in hospital and it was a stressful time for me.They added my daughter to policy, at no extra charge, so she could take care of this event. Received my renewal for this year and it is a few cents cheaper than last year. I would recommend The Personal to anyone.

My car was broken into while it was in a secured, private underground parkade. The thieves broke in regardless of the monitored security camera system (and were caught on video but so far not caught by police). When I called the service rep was very thorough, making sure I had enough time to answer all questions (since I called right after calling the police) and then taking time to explain exactly what would happen next. There was no argument over arranging for a tow truck, rental car, and repair shop. I decided to use the recommended repair shop after they explained their process to ensure quality service. The repair shop was excellent. As was the car rental company, which provided pickup service and also drove me to the repair shop to pick up my car. I was given phone calls and emails throughout to keep me updated on the status of my claim. I had my car back within a week of it being broken into. Given this was the first time I had to make a claim I was very pleased with the result.

Great company, treats you like a human being not a number. Very flexible, their name doesnt lie, they make it personal to your needs. Nothing but great and friendly service.

2 of my vehicle were involved in accidents. 1 was a hit and run the other I got rear ended. Both claims were handled very quickly and professionally. I am very happy with this company and would highly recommend to others.