The Personal Insurance Auto Insurance Reviews

Horrible customer service, made me wait over a week after I submitted an application just to deny me for filling out the form wrong (they did not instruct me on the correct manner before or after)

Applied for auto insurance and provided all documents as desired even banking info for pre-authorize payment but the agent in contact through emails vanished. No response from them. My one week of pursuance miserably failed. Waste of time. The claim would be more difficult with this company. Revert to my previous insurer.

I contacted them regarding a new quote. The first quote they gave me was a really good price. But they needed a few more details and so I called them back. Every time I call them the price increases with the same detail. They promise a price but change it with every call. When you ask them why their agents started yelling. Threatening that they do not have to give me insurance. (One of the agents' names was Max stay away from him). I got quotes from their competitors too and the best part was. When I called to confirm my policy; they pulled my report and told me that they would have to increase my premium than originally quoted due to some information on the auto plus report. The next day I called another company and they pulled my insurance record from the same company but that had different information than what personnel told me. Not only did they give me the wrong price/quote but disrespected me over the phone and intimidated me as a client. Would not do business at all with them. Be careful.

1. Applied for home and auto coverage, over the phone. The Agent used my branch's fax number, which he got on his own somewhere - not from me. as my chequing account number: Fail 1.
2. Insurance company agent after my call replaced that with my chequing account number, which I repeated and he recited perfectly: well, he sent in an imperfect number with 7 correct digits and 1 wrong one. Fail 2.
3. I was never consulted so knew none of Fail 2. In Dec., I got 7 letters in 10 days, 6 on 1 day, 4 that day had different pre-authorized payment figures for same policy; and 2 said policies were cancelled, 2 others sent within an hour of the others said cancelling was a mistake and policies were fine. 4 different authorization figures, 2 cancellations. 2 Renewals. 0 explanations. Fails 3 to 10.
4. Before a day had passed since the gaggle of mails. I called and the company said all was fine, numbers were fine, no problem - and, the corker, if more than 1 of the 4 assorted amounts were taken, I could check to see and just call back, and this would be returned at once. I called my bank and they said nothing got paid, the insurer had the wrong "transit" number. Fail 11.
5. 1 Feb., 4 months into the circus, the insurer called to inquire about Fail 11, and after 40 minutes, she tried a 3-way call, insurer, my bank, and me - which my bank says is not allowed with online banking. Now it was my job to check with my bank and then to see whether the insurer had things correct. That ate another hour. Fail 12.
6. Never did they call me back. I was back in the dark about (a) whether the insurer had the right transit and account number for CIBC, and (b) how much and how many payments had been authorized and/or sent. Fail 13.
7. So I surrendered. My bank was told the insurer had finished filing and been paid this same day. Hadn't they called me? Oh. I replied that I'd call the insurer to find out (a) and (b). My bank said that my decision should get me the answers I needed. Fail 14.
8. While on hold for many minutes, I tried to check my chequing account online to find out what of the 4 billings sent on the same day had been taken - but my online bank said they need an 8-digit account #, but my insurer only issued 7 digit account numbers. So I could not find out whether 2XX, 3XX, 19XX, or 21XX had been requested by that insurer - or all 3! - and w/o a personal call to Personal by me, the info apparently would never be known to me online, at least Fail 15.
8. 2.3 hours since my first call today, the insurer said the unaccountably brief digit count didn't count, no matter that my bank said it would not allow online registration for ANY 7 digit account numbers, least of all, I assumed, for an insurer, it had unceremoniously dropped after many buffs supporting it for CIBC customers. Fail 16.

My Resolution: I am moving home and car this month before the next Personal withdrawal date, and blasting CIBC for sending this nincompoopish company's name to me by mail, email, and investment advisor - then dropping it w/o a single word by email, mail, or call. The faulty transit number? I called Toronto and this was fixed by CIBC in, literally, 20 seconds. Getting should have never been a problem for a trained selling agent 11 weeks ago when he used a bank branch's FAX number instead of my chequing account number. 16 Fails, 11 weeks.
I am so out of here, as youngsters say.

I got a quote for my car from their website and indicated myself as a non-group general customer. On the quote clearly mentioned: " This quote doesn’t include savings you may be eligible for through your employer, professional association, union and/or credit union." Their customer service raised my quote $90 more because I was not part of any group or association and their management excuse was "on the below of the email, it mentioned the quote is not guaranteed." They are not reliable and their system is not accurate. They address their pricing on reasons are not valid and reasonable. Happy I didn't start with them. I am sure, later they will raise their price for other excises as well. Don't even try or waste your time.