The Personal Insurance Auto Insurance Reviews

Sons car was stolen and they haven't even answered to talk about his claim in over 2 weeks. Do not use them.

I was hit from behind on the highway while stopped, my truck is probably totaled, but I have not had any response as to what my compensation will be. The other driver that hit me took full responsibility. It has been over 100 days with no resolution in sight. The first advisor was a complete waste of oxygen, would not answer the phone or reply to emails. After 5 weeks of her stupidity with no results, I got assigned another advisor who seemed to be more responsive at first, but he too is now earning the one-star rating, giving a date for resolution and when that date comes giving another date 2 weeks out. I will be pulling all of my vehicles from The Personal once this claim is settled, assuming it is during my lifetime.

Don't deal with The Personal Insurance unless you want to get harassed and threatened by the claims advisors. Had an accident back in February 2023 and ultimately, the insurance company deemed it has driver fault whom hit my vehicle in a roundabout. It took almost five months to get my vehicle repaired and then the harassing phone calls came at home and as well as on my cell phone. At one point the claims advisor threatened me to have me in handcuffs, charged for failing to pay "The Personal Insurance Company for an extra $400", criminal charges against me in front to the repair shop, cancel my drivers licence and repossess my vehicle until I pay the extra deductible until was paid in full amount. Glad that I cancelled my insurance with The Personal and don't deal with them anymore.

They are very good at taking your money but customer service is horrible. It's been 7 weeks and we still don't have the claims cheque. There are mistakes one after the other have resulted in this ridiculous delay. When the claims department is contacted the representative says there is nothing they can do about it, like direct deposit the claim amount. Would not recommend them.

I made a small claim on my house insurance after the recent ice storm (spring 2023) for damage to the shed. Processing was fast and on-line. Just recently got the renewal policy for the house insurance and the premium has gone up $550 plus taxes. They will not entertain any changes to the premiums unless I increase the deductible to $1,000 (for everything) which reduces the annual premium by $88. BTW: I have two cars; trailer and two houses with The Personal. That will change. I am onto comparison shopping. Have been with The Personal for over thirty years. So much for that.

No one follow up with me claiming the settlement with the other insurance company from a car accident and made me missed the 2 years claim! Not recommended!

It has been one month since I reported and took my car to the Fix It Auto Body as recommended by the Personal Insurance company. Because my car is a 2011 the Personal will only authorize used parts to fix the damage. Apparently, the part is back-ordered and I am on an indefinite wait until the part arrives. This company will take your money, but not support the customer properly when it comes time for a hit-and-run repair to be undertaken.

My husband had a serious car accident about 6 to 8 weeks ago and we are still waiting for a payout. The Personal took his call right away after the accident, but after that, it took a week for the next follow-up call, then several more weeks, never talking to the same agent twice. Now, they are hung up on getting some sort of paperwork that is unavailable... it feels like this is never going to end. Agents have been snarky and rude. Not forthcoming with information or help. We will be switching insurance companies as soon as this ridiculousness is settled.
Do yourself a favour and find a different insurance company than the Personal.

Absolutely ridiculous! I have been waiting to fix my car for 5 months and I have not heard back from them. I have called them like a million times and they always transfer me and go straight to voice mail. It is a money grab with no ethics or no concern for their customers, stay away at all costs!

I have had a claim with the Personal and I don't think it could have been handled worse. I emailed them every day for two weeks and they did not get back to me.

Claims are stressful, the least they can do is be responsive.