State Farm Auto Insurance Reviews

I was hit by someone insured by State Farm and they are essentially giving me the run around in order to avoid paying repairing the damage their insured driver did to my vehicle. I had a police report filed that clearly has the driver admitting fault and get 2 citations for it, but they are so claiming they need to determine liability. It should be an open and shut case. They are not a good company to work with. This situation should've been resolved.

We have been customers of State Farm for 20+ years and never had a claim.....Nothing.....until recently......I was parked on the street in designated parking.....out of my car.....in a nearby office.....when a lady backed into my car. I didn't witness it but another person did and watched the lady pull in front of my car.....exit her car and walk over to bend down and have a good look at the damage she caused.....look around to see if anyone saw her....walked back to her car and proceed to leave the scene of the accident. Fortunately, I was alerted to this and ran out of the office builds ding.....down the street and stopped the lady. She pulls over and puts her car in park and puts down the window and says...."I backed into your car!" So I told her to come back with me I to the office where I could get her information and because of her insistence to not call the police.....I did.....The officer came out.....took our statements.....and informed me that she didn't have a valid drivers' license and she admitted she backed into my car but she wasn't leaving....she was going to park....Sure she was a block down the road!!!!! My car is new......hers was 12 yr old pile of junk.....I called State Farm when I got home and my agent said that since they have sold to Dejardins that I have to call a claim centre.....the lady who I initially took my call told me that since I wasn't in the car I didn't have to play the deductible......ok.....but I would need at least 45 minutes for her to file the claim.....unfortunately, we had plans for that night so,she said she would start the claim and I should call back the next day.....so I did....and that's when the Royal runaround started.....I was put over to two different claims agents.....finally sent back to the first agent after 20 minutes of wasted time....them the interview (interrogation)......I honestly was made feel like the guilty party instead of the victim of a hit and run!!!! Example of questions asked......*where you in the car? no I told you I wasn't.....*Ok....where were you.....I asked "How is this even relevant to this claim?" Agent....We need to know where you were..".Where you in a store or restaurant"......why would that even be important? Who called the police? Why? What's the lady's phone number who hit you? How many people where in her car? I asked why this was important and she said in case they had injuries and tried to sue me!!!!!! What was she charged with? How would I know that?????? I told her the OPP officer gave me his name, badge number, accident report number and email address and she says we don't use that because it takes 4-6 weeks to get the report and sometimes the OPP won't release them!!! Did I have any rust on any part of my NEW car? Because if I did they won't pay to fix the rust.....so finally after so many stupid questions I askd her if Desjardines feel that every insurance claim are the same and she said yes.....so whether you're at fault or not State Farm/Desjardines treats everyone the same.....clean 20 year record or not!!!! All accident claim reports are exactly the same......45+ Minutes long......the last blow was when I asked her if we had a rental car on our policy and she said......why can't you drive your car.....and I said....the drivers door is completely smashed in and the glass shattered.....the door does t fit properly....and it wouldn't be too good taking it anywhere w/o glass or a door that's hanging by the hinge......so she says yes you have rental coverage.....Hallelujah!!!! Lucky me.....bottom line is don't but your insurance from State Farm.....their once personal attention has been sold to the highest bidder and Desjardins are only interested in the dollars....

I recently bought a truck that had a small lowering kit, called State Farm for insurance and they told me I had to submit pictures of all sides so I did, went back the next day and they told me that they couldn’t insure it because it was too arrow dynamic and that resulted in a faster acceleration rate. Work on a vehicle all the time never once heard of something so ridiculous didn’t even ask what size motor or anything. Very uneducated and will do anything to save money.

I was involved in an MVA five years ago and their adjusters would rather turn your life upside down chase you everywhere even have investigators move in next door. They do not help those in need would rather fight you on what you need for your recovery. The investigators they hire are criminals. Stocking you 24/7. They have destroyed my life and do so on purpose they have ruined my life with my family my friends even enlisted the help of neighbors to try to find out information. If they took the time to help clients Statefarm's rates would not be as high as they are but spending 3 cents to fight a cent you guys are the scum of all scum insurance companies. Do not use this company if you think you're going to be insured if you hit in your car.

I had two experiences with State Farm, in the first, when I purchased a new auto (same make and model as previous), they failed to update my policy, even after calling and billed me for 2 years, and then refused to pay a claim for a small crash stating that the wrong VIN was on the policy and then refused to pay the monthly fees they were charging me. Then we had stolen jewelry and found out that they let our policy lapse. Two emails with an agent, where he confirmed he put it in place, all documentation sent, etc. Then when we went to make a claim, he said - you never had a policy, I forwarded emails where he stated it was active and then he stopped responding...

I called to get a car quote. First, a man answered, he sounded nice. He said that he will transfer me to some lady. That lady had a bit of attitude but she was alright. She asked a few questions and then said, I will call you back shortly with some details. It has been 2 weeks now, no call. 0/5 stars.

My son who is 17 received his g2 license on July 22nd, 2019. He called State Farm, from Cornwall ON, for car insurance, he received a quote beforehand. He was told that it may take up to 14 days to get car insurance! Why so long? We figured we will wait a few days. Went away for one week, came back, still no word from State Farm. At this point, he was getting impatient. He had to update his Seller's package, it was updated 3 mo before, but needed a recent one. The only change for that was the date, all info was the same. Had to spend 40$ to get that done. Both times. Had to submit pictures of the car inside and out. Which was ridiculous. By week 3, received an email from them explaining that because he is a new driver, they need to check everything out. He finally called another insurance company and was insured within 15 min, did not need any pictures, or hassles, This company needs some major work on customer service. From what I read, I am not the only one. How are they still open? Not to mention have customers. Unbelievable

I had a car accident, (not at fault) on near end of April 2019. I called for a claim which took about 30mins, filling up all the information. My car had 4 panels and some parts inside the engine bay to repair. I had a talk with claim advisor saying that I was 100% not at fault because I had a dashcam which saved me a lot of trouble. Also, I was informed that my insurance rate should not go up after this. Some of the coworkers were friendly but somewhat confusing... My personal claim advisor who was named on my file wasn't available because he was on vacation. So, I asked if another one could work with me through this file and they literally said: "you have to ask this person that's in charge of your file". Sadly, they took literally almost 2 months to process on the insurance stuff such as "photos for confirmation", and additional photos before confirming the estimate... I had to chase them down every week and my patience ran so thin. After almost a month and a half of chasing them, the autobody shop decided to preorder the parts without insurance company giving them go-go because they were simply taking forever. It literally took less than a week for bodyshop to repair and after the car was fully repaired, the insurance gave bodyshop "good to go". I got my car back on June 21th 2019. But the nightmare doesn't end there. A month later, I looked over the policy papers from the insurance. To my surprise, the rate did go up by $100. (Monthly rate). I simply don't understand anymore about this insurance company. This insurance company is literally a massive money grab. They will literally "take your $$" by wasting your time 1-2 months before you get your car back. And then raise your rate up afterwards.

The company wants you to die before they pay an injury claim. Get a lawyer...They only want your money.