SGI Auto Insurance Reviews

I was driving at dusk in the foothills with my daughter and a group of elk came out of the ditch, ran across the road and one ran into the side of my new truck. Banged up the drivers side doors pretty badly. I filed a claim and my daughter provided a witness statement. SGI refused the claim, saying they would only pay for a deer strike if there was an independent witness who was not in the truck. Not sure how many people wander around in the foothills at night watching for deer strikes, apparently the strikes accepted by SGI only happen in Calgary where there are no deer. I called my their ombudsman and was told to go away. Worlds worst insurance company

I was in a wreck were my truck accelerated uncuntrolably I intentionally hit the ditch to miss a oncoming truck the rcmp found no fault and I wasn't charged. Skip to may 30 I go in to get my truck estimate and to see my adjuster and I have a recording of her saying yes the 2005 colorado did have a recall point for a throttle problem but since its an older truck it shouldnt have happened so i handed in some print outs of similar events where the truck accelerated uncuntrolably. June 16 I find out I am 100% accountable for the wreck. June 23 I asked for a higher up they called me and stated that there was no recall on 2005 l5 colorado throttle control only the v8...... no v8s in 05.

Two years ago someone hit me from behind when I was stopping at a red light and SGI said it was my fault as my story and the other drivers story didn't match. They told me to take the guy to a small cliam court. They took points of my license and made me pay for each point as well as my deductable.
To mak my life more misreable, last week someone hit my car when it was parked on the street and the driver ran away. It probably happened overnight as there are no witnesses. I took my car for assessment and the assessor started accussing me that this is not a hit a run. He is claiming that I hit my car with concrete. The assessor also was trying to make me change my statement threatening that if the truth doesn't come out SGI won't cover my claim. I told him why would I lie, I am paying for extended insurance and my deductables is only $100 and he started making face and he embaressed me infront of other people at the claim centre. I am not sure what to do, my car is supposed to be written off and now I will lose $16,000.00. Why are they so evil? The assessor was son of a Satan. What is he lying on his report?

I got in an accident and was not at fault. My car is a 1997 so I asked that my receipts be accepted into the estimate so I can get the proper value for my car because it seems it is cutting it close to being "totaled" despite it being drivable. The claims rep does not want my receipts. I am aware that previous damages mean where the driver hit me they do not have to fix, but I ask myself why I pay insurance then. that is a personal opinion. I am also finding it very hard to believe that my car is valued so low and because of that I am not able to get a car rental. I am not at fault here and the service I have received over the phone, the tone seemed like it was my fault. I want to keep my car and I pay insurance very year, and even when I get hit by other drivers I have to pay damages that were existing but got WORSE by them, and I don't get rental while by car is being fixed. This is disgusting.

SGI never even look at my truck when I was hit from the back and the accident was not my fault they just denied the claim I am now out of work and living the salvation army homeless shelter

I have lived in Alberta and in the United States and this is by far the worst insurance experience I've had. As it is a government owned insurance company and the only option available, you are forced to be insured by them while they do whatever they can to get themselves the most money. My parked vehicle was hit in a parking lot resulting in a dent on my rear passenger quarter panel. The man responsible called SGI to report the accident but it was deemed a "no-fault" collission. My car was still driveable (no structural damage) but the damage was extremely overvalued and my car was deemed a "total loss". I bought it back as advised by an autobody shop because the repairs wouldn't cost nearly what SGI claimed they would. SGI would not cover the cost of a rental vehicle while my car was in the shop even though the website says "The cost of a rental vehicle is covered if: You're not at fault for the collision and you require a replacement vehicle, providing the at-fault driver's insurance coverage is in order"
This clause does not apply to all vehicles or cases!!
In general, they do whatever they can to keep as much money for themselves even if you are not at fault, are slow at returning calls, and provide vauge information on your claim and their services unless you know specifically what to ask for. I was very disappointed with this whole experience and upset that this is the only option available to people living in Saskatchewan.

I’ve had my auto insurance with SGI for 3-4 years now, and I’ve paid my premiums monthly on time with no issues. My payment for last month, unfortunately, bounced so my broker reached out to me stating that SGI is now threatening to cancel my insurance unless I pay my FULL YEARS premium to them within two weeks. My monthly payment that bounced was $100 - now they’ve threatened that since one payment bounced, I owe them the rest of the entire years premiums of over $900 in two weeks or I’ll be cancelled. I have no problem paying what I owe for my monthly installments maybe even a fee is understandable but to demand almost $1,000 from a loyal customer for one meesly missed payment is horrendous. You got to have some type of understanding with your customers. That’s not a good way to do business at all. I work in the Commercial Insurance Industry and we allow people to make up their missed payments before taking action like this. Absolutely ridiculous.

They don't work with you. My policy was renewed on March 24, 2022. They wanted me to pay for renewal. I did pay for a half before the due date and they call and it didn’t fit in the payment it has to be what they want. So, now I move on from SGI. I do not recommend this company!

Very corrupted insurance company... Disgusting customer service... Rude adjusters are full of harassment. Still need to be suffered if you have been hit by another vehicle or person.

I was dealing with Mitchell (estimator) and Rusnak (adjustor). Both Mitchell and Rusnak denied to fix my bumper's new damage caused in the latest collision. Their answer was simply a "no". Rusnak was quite close to yelling when I kept asking her what to do with the new damage. She also had her wrong phone number on her email signature. Both of these staff of SGI are incompetent in dealing with customers. They were not able to give me a satisfactory answer in a diplomatic manner. SGI will need to step up with customer service.