RBC Insurance Auto Insurance Reviews

DO NOT SWITCH TO RBC. I do all my banking with RBC and thought it would be nice to have everything including my insurance with them - BIG MISTAKE. Wait times are minimum 40 minutes to an hour to speak with a representative. When I put my new vehicle on the policy, it ended up being over $350 more than what I was quoted on. I knew the quote may fluctuate by $100-$150 when I actually added the vehicle to the policy but to be off by $350 is significant. Do not trust the quotes they give you or you will be surprised when the policy is actually issued or when you make changes.

Currently on hold for an hour and a half trying to remove a vehicle that I sold.
I will be switching insurance companies if I have to keep holding for such a long time!!!!

Worst customer service ever. I was with RBC for 5 years and when I need to register my new vehicle - on hold for 2 hours. After being a loyal customer for 5 years and paying my money to these scums for 5 years. It’s finally time to go. Rude people on the phone too. Wouldn’t let me talk to a manager. Waste of time. Don’t waste your money on these scums.

This company has really gone to the dogs since Aviva started managing the Home and Auto insurance sections. Wait time is extremely long and premium keeps going up and up. Such a shame of what RBC Insurance used to be and what it is today. I believe they should try to get this business back from Aviva or they will end up losing their market!

Wait times to speak exceed 90 mins now..once connected, service is okay. Offered apologies for sending renewal late by 10 days but if I am late by 1 day, I will have to pay cancellation fees. No apologies excepted. With RBC for last 8 years but it has gone down into sewer now. Time to throw them out just for making me wait 90 mins on phone every time you call.

Terrible customer service - and I've NEVER had a claim! I am terrified if I ever do! They keep taking services and value away over the years and I am shopping for new insurance when my policy expires! The insurance division since they sold to AVIVA are jeopardizing my entire RBC relationship (mortgage, LOC, investments, personal accounts, business accounts) and I will be looking for other options for this in addition to shopping for a different insurance company - and the best part? They don't care!!

I got quote for my car, my husband's car and house insurance from RBC. They were very nice when I called to set up the insurance. They gave me a quote which I was okay with. And after a week they sent me a letter telling they increased our insurance policy premium by $60 more than quoted just because I forgot to mention about a speeding ticket my husband got about 2 years back and they already charged that amount from my account without my permission or acceptance if I want to continue my insurance with them after increased premium. I called them right after getting the mail and explained everything to an insurance advisor. I told him I literally forgot about the ticket but I thought you guys will pull up the drivers abstract and will inform me if there are any changes. The guy told me he understands and I can cancel the insurance if I want but I should get insurance with a different company before cancelling so I don't have any lapse. I got my insurance with TD and called RBC back to cancel it. After cancelling all the insurance the guy tells me they will charge me almost 1 and a half month worth of insurance premium as a penalty fee for each insurance for cancelling it and I have no way other than paying for it. So I called TD back and explained again and they were generous enough to cancel my insurance with them without any penalty. Now I am stuck with RBC to pay $60 extra each month for 12 months coz I don't want to pay that big of a penalty fee. The advisor was not willing to help me in any way neither he would transfer me to anybody to help me out. Worst insurance company ever seen. First time dealing with RBC. Never again in life. Stay away from them.

The people that RBC has underwriting them (Averia or something like that) are complete not to be trusted. They cancelled my auto policy because I drove to another province with my vehicle and while I was there I purchased a house and called them for a quote. The vehicle is now back in the province of registration and insurance. But the nice thing about this company was that there was no phone call etc...just a letter stating that my policy was cancelled as per my request...(which was another lie as I did not request it but they did try and drag another G note from me because I had my vehicle in another province for a short period of time) and they had reimbursed only a portion of my insurance premium without my knowledge to my credit card prior to my receiving the letter.... So I am unsure how long I may have driven my vehicle with no insurance. Government should be taking a closer look at these companies and their business ethics.

Initially, good experience. Huge rate hike this fall when Aviva took over. Moved one vehicle to be insured in another province. Fees increased! But over $60 a month to cover the remaining vehicle. Was told several time when making enquirers that I could go elsewhere. I did. They have now charged me my month’s dues and a week later a similar amount in ‘fees’ for having canceled service. Huge rip-off. Asked to escalate to an ombudsman, they were to respond in 4 days. Haven’t heard a thing and now the fees were deducted. Can’t believe it.

I have got RBC auto and home insurance last year because I had RBC business, chequing and all my credit cards with RBC.I just want to point out there are no savings if you think u will save money by going with RBC. While I was on the phone in the whole conversation I wasn't told that the insurance is through AVIVA. RBC does not offer any insurance of their own.They offer AVIVA' s insurance. They can only be reached by phone, in case you have missed a payment they send u a letter traditionally instead of calling you or emailing you. Lately, I learned that you can not pause RBC Auto insurance if you are travelling to another country.You can only pause your insurance if you are travelling for more than 60 days. What's the probability of you travelling more than 60 days... VERY SLIM... It was really easy to pause the insurance with TD when I was with TD. They also charge you hefty NSF fee in case you missed a payment and no matter how hard you try, they will not reverse the NSF charge. I had much better experience with Intact or TD than RBC. Don't buy RBC insurance.