RBC Insurance Auto Insurance Reviews

Have been trying to get service for about 9 hours now. This morning, I first called and was sent to a travel insurance assistant, who of course couldn't help me with my car insurance. He transferred me to a car insurance assistant who was not qualified to deal with policies in my province. She transferred me again and I waited another two hours (a total of approximately three at this point). My phone hit low battery mode and hung up on me. Called again and was offered a call-back option. Agreed and they called back another two hours later. Was put on wait mode again, and had to hang up after another half hour of waiting because I had an appointment to attend (totalling 5.5 hours now). Called back a third time after my appointment and have been waiting for another three hours without any response. Spend most of my day getting quotes from other companies, and cannot wait to switch!

Just to save 10-20$ I would not recommend RBC insurance. Worst experience ever. Trying to reach them since yesterday to get a quote to add a driver and now thinking it is better to switch with another insurer and totally cancel this policy. These guys do not have employees or I don’t get it.

I was in a car accident 2 months ago. I have been paying my premium but am I not driving my car since it is in bad condition. An adjuster isn’t helping to get me a rental car even when it was not my fault. I have been calling insurance to cancel my premium since yesterday. I was on hold for more than 1 hour yesterday and today I'm online already for 2 hours. This is unacceptable...

I called as I needed to add a vehicle. And I noticed they needed to make a correction to another change I asked for 2 months ago. I had to wait 2.5 hours to add the vehicle and have them make the correction. These were both done wrong and I had to call again now and have been waiting 3 hours. Still waiting for a person...

Well well well!
I was RBC auto insurance customer for the last 2 years for my car. Afterwards, I decided to sell my car because it was financed and I want to save money so I sold the car I called them and they said we have to cancel your insurance we can’t issue new insurance until this is cancelled and then they cancel my insurance and give me a quote for 3rd party insurance around $415 3rd part which was double what I was getting before. I will not recommend anyone this company please don’t use these fraudulent people.

Heavy accent, can't understand every other word that I'm saying and vice versa...
Outdated document process that I had to repeat over and over four times. Sent file not received.

These guys are a joke. Waited over 45 mins. I
sure their executives don’t have to wait. Useless!

Contacted for a quote. My current insurance is $230 - dropping to $220 with my current provider. 2 days of back and forth on the phone, excessive hold times and 2 hour late callbacks to be told this:
Quote - $154 a month (great!)
Actual - $163 a month (okay - but better than $220)
Attempt to purchase - Epic Fail they needed 3-4 weeks processing for an application and my policy is up in 3 days so I would have to not drive (not an option) for 3-4 weeks? Whatever happened to due diligence?

Their advisors are incompetent. My daughter moved out and got her GSL. Rbc insurance called me to add her as an occasional driver as she didn't own a car or have an auto policy. Paid them $600 for half a year. Asked advisor if I have 10 nephews and they visit us on regular basis will I need to add all of them as an occasional driver. She didn't answer it... Policy renewed and she was listed as an occasional driver. I had 3 cars on policy and one was 20 years old. I bought another car and called to get insurance. Told the representative that the old car will be sold and may take a few weeks.
Call caused the problem. Advisor was saying that now they will add my daughter as principal driver on E550 and asked for a premium of $4500. Argued that she does not live here and in end told him to keep everything the same and I will move insurance. I moved everything to another company and saved over $1000.

What the hell! I know it is limited customer service during the holidays but this is seriously feeding up. I was on hold for 3 and 1/2 hours and you hung up on me. I still need to make changes and now it won't even give the option for you to call back. You can't do anything online! You have no chat that is a help! You are so antiquated with your technology, at least have more service people working! I will be changing as soon as my policy is up for renewal.