Terrible service and prices
by curtis4890 on Nov 22, 2013
1 out of 5 stars
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facts.
- 30 yo male, driving since 16
- no tickets/accidents/claims
- occasional driver (employer 1-2km away so no commute, I'm biking or walking)
- best neighborhood in the city
- 2 yo car
Premium quoted is half the liability coverage and TWICE the premium of TD.
Is that the best you can do RBC?
They have been increasing my rate consistently by 11-15% even though I had no tickets, no violations and enough driving experience. Shop around, don't just renew, there is plenty of brokers out there.
Twice, they sent me a renewal (with increased rate of course) a week before the insurance expires leaving little time to shop around.
They requested I sign a waiver when choosing $500K liability when it's not stated anywhere in their policies or online - simply another pressure tactic and inconvenience to the customer to persuade them to chose $1 or $2M coverage.
Whenever I called and asked for an explanation for a dramatic rate increase I was given the usual excuse about insurance fraud being responsible for rate hikes - lying to customers is a bad customer service.
I called and had terrible service, could not understand the person I was talking to and they wanted to double my rates putting a second driver with more driving experience on.