RBC Insurance Auto Insurance Reviews

Wait time is insane - 2HRS. They put you on hold to check and calls get disconnected

Very untrustworthy company. They do not care about you as a customer. ALWAYS PLUS 2 hours wait to get a hold of someone. Tried to suspend my vehicle for 2 months because I was injured, they did not suspend and I was forced to make payments for that time, so it does not get sent to collections. TRUST ME AND DO NOT GET YOURSELF SIGNED UP WITH SUCH A COMPANY.

Two days in a row I get disconnected from RBC Insurance toll-free line. Each day I waited over 2 hours. Still can't drive my new (used) autohome because I can't even get it insured because I'm still trying to add it, I'm on hold so I have time to write/vent the second Issue: Home Insurance with RBC, I had hail damage on my roof July 6, 2018. My shingles are damaged & today August 21, 2018, I'm still waiting for the adjuster/contractor to write his report to send to RBC. The adjuster they used from Home Depot was rude & could not call me as he was asked to do so I could attend his assessment. I'm still not sure if he did really make it to view my claim 2 months LATER!!! Disappointed all around, I may have water damage as my shingles now need full replacement & I don't know how to move forward because we have been waiting almost 2 months for an answer. Worse service I've had, ever. Auto & Home insurance with RBC is not worth the possible minor saving because they have the worst service. Go elsewhere, trust me

I have been on the phone for more than 1 hour to add a new auto purchase to my already existing policy. Terrible service...

As the subject states, I waited for over an hour to get a hold of someone. After finally getting a hold and talking to someone, he said: I will put you on hold while I review some stuff. After 15 mins of being on hold, the person hangs up and I call back only to hear the wait time is now an hour and a half. I am extremely unhappy with this waste of time trying to get a simple answer for things.

I've been on hold for over an hour, called their customer service line to get info on an existing auto and home policy..

DO NOT SWITCH TO RBC. I do all my banking with RBC and thought it would be nice to have everything including my insurance with them - BIG MISTAKE. Wait times are minimum 40 minutes to an hour to speak with a representative. When I put my new vehicle on the policy, it ended up being over $350 more than what I was quoted on. I knew the quote may fluctuate by $100-$150 when I actually added the vehicle to the policy but to be off by $350 is significant. Do not trust the quotes they give you or you will be surprised when the policy is actually issued or when you make changes.

Currently on hold for an hour and a half trying to remove a vehicle that I sold.
I will be switching insurance companies if I have to keep holding for such a long time!!!!

Worst customer service ever. I was with RBC for 5 years and when I need to register my new vehicle - on hold for 2 hours. After being a loyal customer for 5 years and paying my money to these scums for 5 years. It’s finally time to go. Rude people on the phone too. Wouldn’t let me talk to a manager. Waste of time. Don’t waste your money on these scums.

I am a 6 years client of RBC auto insurance and just today I was really upset to speak with an operator representative name “Janice”. Very disappointing to me, I was asking to get a quotation for one more car to add to my policy and seems she was yelling and angry to me and asking why do I need to get another policy? Asking me a reason why do I need to get another car? Wow!!! A very bad employee for RBC. Instead, you should be nice and approachable to your client but it’s a nightmare for me. I am happy to change to other insurance company... terrible experience from this agent.. to dear RBC management, pls pay attention to your agent, you are losing a client. It’s because of this very rude agent name “Janice”. Just sad for me I don’t get her complete name.