RBC Insurance Auto Insurance Reviews

We wasted a lot of time going back and forth with RBC about our camping trailer, only to learn 6 hours in that our trailer was too old to insure! Umm, you could have told us that in the first 15 minutes.

The worst customer service. On the phone for over an hour, the second call. First was disconnected with no call back after being put on hold and being on the call for 20 minutes. This was for home insurance, 4 policy’s with them now for over 5 years. No claims. Paid on time always. Was asked questions there’s no way I could know the answers too, was asked to provide the info I could have no access to. “Please, provide proof the furnace was installed by qualified personnel”. I’m the fourth owner in 20 years. Called 3 other insurers after with great, easy experiences. Goodbye Aviva.

Sending out a PSA. Never ever go with RBC/Aviva insurance for any of your insurance needs. Over a decade I was treated with complete disrespect. The agent was incredibly rude, incompetent, unprofessional, would not listen to anything I said. Demanded I answer questions, told me I was lying to him. Cancelled my policy without my permission. Lost out on about $500 that they are refusing to reimburse me especially hard during Covid with less income. I’ve never been treated this way in my entire life. Apparently, all I’m entitled to be an $85 goodwill gesture. No thank you. Appalling customer service. They’ve listened to phone call recording and apologized but are apparently doing an internal investigation on the employee, which helps me 0. Congratulations for stealing from a family of their hard-earned money. Do not even give them a cent of your money. Atrocious company. Asked for a recording of the call but they refused to give it to me.

Just had a very unpleasant experience with an RBC Insurance representative while trying to cancel my car policy. When I asked for someone else to speak to they were much better. I would never go back to them and will endeavour to move all away from them.

Friends who have different auto insurers (Travellers and others) received automatic rebates or at least calls from their auto insurers once COVID hit. RBC refused to provide any refund to me before the date I called, although I no longer was using my vehicle for work. They gave me a $3 rebate for the year going forward (for Oct to August). So stingy! I pay nearly $1000 a year!

I was informed of the cancellation of my insurance 4 days after it was cancelled. I was told it was cancelled due to 3 speeding tickets. I got copies of my driver's abstract in which I found there were only 2 tickets. I also had 2 other insurance companies investigate me, and they both came up with the same answer of 2 tickets. When I questioned them on this they tried to say that it was their policy to decline insurance due to 3 tickets. Which would be fine if I had 3. I sent them all the documents which proved that I wasn't a high-risk client but they are hiding behind excuses of policy and underwriters. RBC isn't worth the time and effort to get insurance through. Remember don't go to an insurance agent for a car loan and in turn, don't go to a bank for insurance.

As stated in the title, this scam of a company expects me to pay an extra $500+ because of a glitch in their system, which the person I was talking to straight-up admitted. Even after trying to reason with them for 20 minutes, they have the same answer: "too bad, fix our mistake with your money". I have cancelled my insurance and going with another company for now. Same rate and hopefully better service.

Extremely disappointed with RBC auto insurance. Wait times were extremely high and spoke with two representatives with poor communication and very misleading. After an abundance of time spent and quotation was reviewed by both representatives, the final quote had increased by double in cost. I caution anybody who is considering RBC as your auto insurance option.

I call 2 times and they still asking me different information. I have to call the third time. I already provide all standard information as Auto insurance want, but this RBC company will ask your parents insurance all detailed information, even they are not under your auto insurance. I'm telling you, I must change my auto insurance company coming that renew day. I never come back and never give them any insurance business.

I’ve been on hold with RBC on Friday for over 2 hours. I went until their offices closed. Ridiculous. With Monday a holiday, I took Tuesday off work to get my insurance to straighten away...home and auto. I called as soon as their offices opened... 9:30 am NL time. I am still on hold. Almost 3 hours and still nothing. I cancelled my insurance with the company I was with them for years so I and my girlfriend could be on the same auto insurance and also home insurance as we purchased a new home. Not sure where this will get me but I just want people to know that this is what I’m going through since Friday. I don’t understand how I don’t have an agent yet as I called when offices just opened this morning. They also told me that I can do this online which is false. We tried that and we got rejected because apparently it can’t be done if you are a resident of Newfoundland and Labrador. I’m beginning to think that this was a bad idea as right now I can’t drive because my insurance with my previous company has been cancelled. Thanks, RBC.