RBC Insurance Auto Insurance Reviews

They will not keep their clients, they will give you an option to go to another insurance broker, they don’t care about their clients. Very poor service.

Tried to contact them for simple changes to existing policies.
Contacted local advisors and store by email and voice mail. Never responded. Absolutely no customer service. Zero rating.

Don't waste your time. Incompetence runs rampant here. The application process is long and painful and in the end, there aren't any savings. Avoid RBC Auto Insurance if you value your time and sanity.

It seems that RBC/Aviva has decided they have too many customers and are undergoing a major purge. I received the form, had to call RBC to get the information to complete the form (so they wanted information they already had). Plus wait times to speak to someone are never less than 30 to 45 min. Sent by UPS due to mail strike - had to call to see if all was in order - told it wasn't (why didn't they let me know right away?). Did exactly as I was asked, but received 3 confusing letters within 2 days claiming I had not filled forms outright (missed 4 tiny boxes that didn't even affect policy and were not clear and were not mentioned when I spoke to someone the first time I was told it wasn't filled in correctly). I spoke to someone (after 45 min hold) who told me - the policy was cancelled as I missed the deadline. He assured me with a quote and receipt of the corrected form that all would be good. I picked up a registered letter that day stating my policy will not be renewed due to insufficient information. Have been trying to resolve, but if you aren't here when they call you, they don't seem to want to call you when you are available. Phoned another insurance company - in less than 1/2 a day, we will have new car/house insurance with no form to fill in. Seriously disgusted with treatment from RBC. I wonder if because of the AVIVA buyout RBC can no longer support their customer base and is using the form as a way to FIRE customers. It seems to be a trend here!

After completing 1 year, they increased my premium by 120$ and I didn't have any claims. When I cancelled, they charged me 420$. It really sucks. Worst company

I have never experienced ANYTHING like this. In the 20 years I have been driving, I have always had a good record and one accident where I was rear-ended by a kid. I was with AMA Insurance but the rates kept doubling and when I got a cancellation notice that my home was too old to insure, I moved to RBC. HUGE mistake. My insurance payments come out on the first, on a travel Visa I have. I transferred the payment and it was applied as funds available but the bank didn’t post the payment until the next banking day so the payment didn't go through. Since it’s a credit card, I assumed it would go through in a day or two. It didn’t. So after a few days I noticed the payment still hadn’t gone through so I called RBC and I was on hold, and on hold, and on hold. I tried for a few days to get through, and it was the 5th of December, when the payment should have gone through on Dec. 1st. The day after, registered letter, my insurance had been cancelled for non-payment. I don’t know what kind of outfit Aviva insurance is, but this is going to have a serious impact on my record for years. The policy is just cancelled. I can pay the policy for the year outright, but nope. Just cancelled for non-payment. I am beyond disgusted. If they are this with payments, I need to see what they are like if you actually had a claim. I’ll be filing a BBB report against them and leaving a review to warn others wherever I can.

Once RBC crawled into bed with Aviva, the service became poor. During a postal strike, they wanted me to submit all my vehicle information to them, which they already had on file. If it wasn't in by a certain date, they would cancel my policy. That is exactly what happened. No consideration for the postal strike. We had no claims. If this is how they treat good customers, I shudder to think how they treat someone with a claim. Stay away!!

It's been said by many reviewers before this review, but to call RBC, even for a minor and quick change to your policy, and you're on hold for two hours. Their recording says, "We are experiencing a higher than normal call volume", well, guess what? It is not higher than normal, because that is normal. That recording has been in place for two years, and they have done zero to change that. Once you finally get through, to add a seasonal vehicle to the policy (i.e. an RV for the summer), which has been on the policy year after year, and they still take 30-40 minutes asking 1,001 questions about who resides in the home, vehicles used, distance travelled to work, etc. You cannot accomplish this task in 20 minutes, rather, expect three hours minimum with wait times, etc.

Have been with RBC/ Aviva for two years now. Received a renewal notice where Aviva wants a new written application completed for the same and only vehicle I own. They also demanded payment for the annual premium upfront prior to insuring the vehicle. I called and asked why since I've never missed a payment or had any claims. Their response was some vague excuse that it's the underwriter's new policy because of changes to legislation. The Cooperators were more than happy to have my business.

Long long long waiting time and poor service. I am not satisfied totally. The advisor does not respond to email and voice mail.