RBC Insurance Auto Insurance Reviews

Have been with this company for 20 years and when I cancelled my policy, 2 days into it they have the nerve to send a bill for 238.00 claiming I cancelled mid-term. How they get mid-term out of 2 days is amazing.

I called to cancel my home/auto insurance policy with RBC (now it's Aviva Gen Insurance) in Nov. The last payment was made in the previous month. The policy was set to expire in Dec. On Dec, Jan and Feb my card was still getting charged. For some reason, I had to check my card for something else and found out that Aviva was still charging my credit card. I called to ask them about it and was given the answer 'we did the cancellation but for 'some reason' the account is still active and that's why the card is still getting charged'. Don't make me laugh!! That was beyond ridiculous. I do not know if it's the employees who were not doing their job properly and couldn't really complete a Cancellation request or it's the company's greediness that makes them do anything just to make money off of its' clients. I will never go back to Aviva for insurance again. For those of you, please if you ever cancel a policy with them, make sure to check your transactions because what they're doing is fraud. Also, every year my insurance with them went up even though I have no tickets and claims. They want to increase my premium on auto alone by $120 per month, I asked them why since I have no tickets whatsoever, and I was told interest rates went up in my location. I've had enough.

I was with RBC insurance home and auto for over 10 years. The Aviva took over at the end of the year of 2018. My policies were coming due and everything went up by $1100. They cancelled loyalty discounts making me prove my car has auto braking systems. Well, guess what, you run the VIN number and everything is at your fingertips. So after I got a new insurance company, they wouldn't accept my new insurance company cancellation form, so they sent me a threatening letter. So two days later I decided to just pay the damn thing to get rid of this nonsense, so when I called back today, they would accept my payment but I HAD TO PROVE THE INSURANCE with the new company. Nothing like making your life difficult. Well, after arguing, I paid the bill and they accepted. They will do everything to make you give up. But always remember, before you call, have your conversation recorded on your end. Save yourself. Anyone looking for insurance: stay away, far away.

I was with Aviva for one year - had no claims and a clean driving record, but no longer am because of the following. Their renewal process is needlessly complicated - they mailed me a renewal application in December, which I then had to mail back. Why the renewal isn't automatic like other insurance companies I don't know but I hadn't had any reason not to renew, so I dutifully sent back my completed application in January. I then got a phone call saying that my application was incomplete because I hadn't filled in N/A in 3 places! I thought it was ridiculous that I had to mail off an application in the first place, and that they couldn't just accept my verbal confirmation for N/A to be filled in. Keeping in mind that they take some time to process your application, and I got this phone call shortly before my insurance was about to expire, this seemed shady. In any case, I filled it out quickly and sent it again before expiration. I then had to call them 2 times to see what the progress was, waiting on hold for minimum 20 minutes each time, and they kept saying someone would call me the next day with a quote once it had been processed. No one ever did. I find it very unbelievable that I can get a quote by calling in if I am a new customer, but that they cannot give me a quote for renewal until the entire application had been processed. The third time I called I spoke to a lady who finally said that my renewal had been approved and that it had been mailed out. At this point, my insurance had expired, and this is when I found out what my quote was: $300 more than the previous year! She assured me I still had time to cancel before my card was charged, and did not mention anything about a cancellation fee. So I waited until I received the mailed out package and then called around and found a much more reasonable quote with TD ($450 less). I then called RBC back to cancel my renewal - at this point, the guy said that as my policy was already in effect, I would be charged a cancellation fee, plus the insurance for 2 weeks, which worked out to a whopping $291. This made me really upset because that is a lot of money for me. It was still cheaper to go with TD, so I still cancelled but I am really unhappy with Aviva's shady tactics. If it was this hard for a simple renewal, I am glad I never had any claims with them. Also, they have changed their policy so that you have to pay the entire premium upfront, which is a huge expense. Buyer beware and I hope my review has at least helped someone.

Each operator I spoke with gave me misguided information as to how to complete the application and what was considered sufficient to the reviewer's end. Ended up taking over a month and STILL waiting, when it should take "2-4 weeks". I feel sorry for these dumb employees who couldn't have a better job since they can't even properly inform someone on their own company's form. Speaks to how intelligent they are, and how hard they work.

I got into an accident on the highway on Jan 3rd and contacted my Insurance company. One of the company employees was my claims rep and it was the WORST experience I have ever received. My car was totalled, so it was a write-off and all these people care about is giving you the worst possible settlement. The claims rep would never pick up her phone even though her hours say she should be in office, which is extremely frustrating especially when you have just been through your first horrific accident and need questions to be answered. They offered me a ridiculous settlement offer for my car and when I declined, they requested I show posts from an auto marketplace proving that the car is worth more... I did exactly that and a few days later got a call back from a manager, who was just as bad as the claims rep. He called me back and his exact words were "Yeah, I see that it is worth more but you have to understand people bargain at a dealership so that's not what it's actually worth" - are you kidding me? This is what your PEOPLE asked me to send over, so what kind of backwards policy is this... at the end they strong-armed me into taking their settlement, but they will never in my life be recommended to anyone from my side

Out of the blue RBC decided I would have to pay one lump sump up front rather than the monthly installments I had been paying for many years. I had no claims, a great driving record, nothing to warrant this kind of change in policy. When I called and asked why this happened, the broker just said 'It's a new RBC policy. They don't tell us why they did it.' Shoddy treatment. But this was the same company that was involved in the outsourcing fiasco a few years ago, so it should come as a surprise to no one that they continue to act dishonourably toward both their clients and employees.

So I called RBC automotive insurance today to get my insurance info. They said they sent out a renewed policy on Dec 31 (during the mail strikes) which I never received at either address they have for me and they never called, emailed, nothing, which they have 5 ways to contact me. Needless to say, they have no customer service num either. I’m so disappointed in RBC insurance. I felt good two years ago that I had everything with RBC. Now, I'm so sorry I did

Similar to the other person, I too had to reapply for my auto insurance with a firm debt to me. I called to ensure, no pun intended, I did it correctly. I did not and my policy was cancelled because the form was incomplete. The broker told me to look for another insurance policy. I was a client for 9 years. I am now addressing the issue with my property insurance. I would not be surprised if they are trying to get rid of me as a client. My rates were very reasonable as I am finding out as I scramble to get insurance through others. Do not trust this company or their processes.

RBC used to be great but suddenly I get a registered renewal form in the mail asking me info about my cars they already have in their system. I went to the local office to get help filling out their form. They said it's not their job and if I mess it up, they will cancel my insurance. When I commented why the change they said "Aviva happened" and told me that half the staff at the office quit, and most clients didn't bother renewing. They were nice enough to hand me a printed off sheet of their former brokers and their new (not Aviva) companies and recommended I call them. You know a company is broken when the staff have pre-printed forms complete with contact numbers for the competition.