MPI Auto Insurance Reviews

I have yet to have one good experience with MPI. When talking to customer service they are extremely arrogant. You can tell MPI knows that the consumers are stuck with them so they treat their customers like that. It is always their way... They are one of the most unhelpful companies out there and every single time you call, someone always tells you something different than the last person you talked to. There is a real lack of communication between them and the customers are suffering because of it.

Try to get my driver's abstract. They don't do anything by email. Because not safe???
We are in 2021 and email is the best way to do it. And when I try to send a fax a got a no response. I try to send those fax multiple times and nothing. So I went by Canada Post. I'm waiting to see how it will go. Overall terrible customer service. Terrible hours to join them. Compare to other provinces price is way too expensive.

They talk with a rude tone, and try to act over smart, not nice at all

Argumentative, poor customer service, untrustworthy.
The value of our son's car (burned, electrical fire) was based on their best guess. We sent incomparable prices on the same type of vehicle. The adjuster was very unprofessional- we asked to speak with the manager/supervisor- she retorted we needed to deal with her. It’s been 2 1/2 months.

They hold you responsible when someone hit and runs your car and they've stolen my car for over 2 months at this point, forcing me to pay insurance on it and spend 2000 on rentals and rental insurance.

On October 6th I called MPI regarding a claims issue. The first associate I talked to was very helpful and told me she would transfer me to the department in which could help me with my claims issue. The second lady I spoke to around 9:25 am was extremely short, rude and inconsiderate. She interrupted me in the middle of speaking several times and mumbled the information I needed to actually make my claim. When I asked her to repeat herself she was very rude and condescending. I am not one to go out of my way to write reviews about people who are just going about their day trying to do their job as best they can, but a person such as the one I spoke to should not work in customer service. I feel extremely disrespected and disappointed in my experience due to my treatment from that one specific employee.

Trying to deal with a total loss claim and called my adjuster to ask questions (as per his email sent hours before). Found an out of office message. No ability to leave a voice-mail. When I contacted a member of his team for help they put me through to a supervisor who doesn't work before noon apparently! Or so I assume from his inability to answer or return a phone call before noon for over a week! We've been playing phone tag so long my adjustor will be back from vacation soon and my problem STILL isn't being handled! I'm absolutely blown away at how an experience that should have taken a few days has taken almost a month (from Aug14/20). Every time I have to deal with MPI, it takes an excruciatingly long time to do anything! It's sickening and inhumane that we are FORCED to use this corrupt organization! I hate giving them any of my hard-earned money knowing they won't help me when I need it most. What is the point in even calling it public insurance? They aren't there to help the public, just line their own pockets.

So much information left out, they don't tell you about license renewal bills. Probably the only service in Canada that doesn't send mail via email. They will continue sending mail to the wrong address for 2+ years instead of phoning you when they have the correct phone number. One phone call could've saved a bill from two years ago.

#1.I got a ticket with 30-day suspension in ON with an ON license that I fulfilled in ON and paid for in ON, I moved to MB later that year and shortly after switching my license over I got a letter saying that they are suspending my license for 3 months because of the ticket!
#2.I moved back to ON where Service ON confiscates your last provinces license and sends it back to them (MPI) with a cancellation request, I couldn't cancel it myself without it the card and MPI went and put another suspension on my record and fined me for about 3 months of my license and interest... they sent the amount directly to collections without contacting me about any of it first.
#3.I had a hit and run with my sister's car out of province and MPI refuses to take responsibility. There is a lot more to add, and quite frankly I don't know anyone who likes MPI... not even the insurance agents I know that work there.

Literally the biggest ripoff ever, you have to shell out thousands just to be able to drive to work and school and there are no other insurance brands available so MPI can charge whatever they want. Sorry, why am I paying $2500 for insurance on a $10000 car? At this point, it is cheaper to just replace my car if it wrecks.